Service Operations ManagerChertsey (office based)£43-47,000Our client is seeking a proactive Service Operations Manager to lead and streamline their operational functions. You'll oversee service desks, schedulers, planners, and admin teams—ensuring effective coordination with field engineers and delivering top-tier service performance.Key Responsibilities
* Manage service desk, planning, and admin functions
* Ensure compliance with KPIs, SLAs, and contracts
* Drive process improvements and operational efficiency
* Provide performance reports and insights to leadership
* Lead and develop high-performing teams
* Liaise with clients and stakeholders to maintain strong relationships
Experience Required
* Experience in operations within property services
* Strong leadership in managing service teams and back-office functions
* Commercially aware, with contract and field operations knowledge
* Skilled in data analysis and reporting
* Confident communicator with excellent stakeholder management
* Experience with social housing or MoD contracts (a plus)
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