Property Claims Adjuster
MPL Claims Management Ltd
We are looking for a Property Claims Adjuster to join the Property and Liability team. You will be investigating claims by gathering evidence from the claimant and client to support the settlement of property claims in line with the policy wording.
About the role
As a Property Claims Adjuster, you will be responsible for reviewing insurance policies, investigating claims, and liaising with policyholders, contractors, and other stakeholders to ensure that claims are resolved efficiently and effectively. You will also negotiate settlements and manage the claims process from start to finish, ensuring that all parties are kept informed of progress.
* Work closely with clients, customers, and insurance providers building long-lasting relationships.
* Be a pivotal part of the customer journey throughout their insurance claim, responsible for communication between customers, clients, brokers, solicitors, underwriters, loss adjusters, and other involved third parties.
* Inbox management responding to enquiries from cover holders, clients, and brokers.
* Take responsibility for the claims from start to completion including processing, monitoring, and negotiating settlement of claims.
* Case management, handling the claim from start to finish, supporting the negotiation process with the client, underwriters, and/or loss adjusters.
* Investigate all claims, deciding on liability, ensuring all evidence is gathered and recorded accurately in line with compliance and regulatory requirements.
* Investigate claims, decide on liability, assess property damage, determine the cause of loss, and provide recommendations for coverage to facilitate the settlement of claims.
* Provide knowledge of insurance and detailed claims management process.
Your skills and experience
* Previous property claims management experience is desirable.
* Ability to prioritise your workload and communicate well to the rest of the team.
* Professional communication skills.
* Passionate about providing outstanding customer service.
* Polite and enthusiastic can-do attitude.
* MS Office, CRM system skills.
Our Benefits
* Professional Qualifications
* Hybrid Working
* Increased annual leave with service
* Additional paid day of leave on your birthday
* Free personal training sessions
* Instant discounts at cinemas and retailers
* Private medical insurance & health benefit cash plan
* Discounted vehicle hire
* Free onsite parking
* Refer a friend scheme
What next?
The interview process for this position includes two stages. The first stage is an initial screening call, which will be conducted by a member of the Talent Acquisition team. During this call, you can expect to be asked about your experience and qualifications, as well as your interest in the position.
If you are successful in passing the initial screening call, you will progress to the second stage of the interview process, which is an in-person interview with both a member of the HR team and a Team Leader. This interview will be more in-depth and may involve more technical questions about your previous experience and transferable skills to assess your suitability for the role.
Background checks
To meet our regulatory obligations as an FCA-authorised financial services company, we need to do some background checks on all new hires. That means carrying out a DBS, Credit, and References check. Please let us know if you have any questions and a member of our Talent Acquisition team will be in touch.
So, if you share our values and our enthusiasm for technology, customer service, and fun, you will find a home at MPL!
Job Type: Full-time
Pay: £19,000.00-£29,000.00 per year
Schedule:
* 8 hour shift
* Holidays
* Overtime
Application question(s):
* How many years Property Claims Experience do you have?
Work Location: Hybrid remote in Colchester
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