Head of Professional Services
Location – Manchester (Hybrid 2/3 days onsite)
Full Time – Permanent
Reporting to COO
Up to £100k basic DOE
This is a new position within my established client that has been generated due to the growth of the business and its restructuring to align with the strategic development pillars. As such, it offers the successful candidate the opportunity to develop the team in the way they best feel meets the primary objectives of the role.
The professional services teams are responsible for delivering all customer projects, aligned with the business pillars—customer experience, secure infrastructure, secure operations, and core.
Comprising Project Managers, Project Coordinators, Installation Engineers, Project Engineers, and Technical Support Engineers, the teams are dedicated to delivering projects on time, within budget, and exceeding customer expectations.
The Head of Professional Services is responsible for developing the department to accommodate the evolving portfolio while ensuring alignment with customer requirements.
Working the Operational Senior Leadership Team, the Head of Professional services is expected to suggest, plan and implement strategic initiatives targeting operational efficiencies, customer success and margin improvement.
Holding both line management responsibility and commercial responsibility the Head of Professional Services is a senior and influential position within my cl...