Job description IT Support Engineer (1st & 2nd Line) Aylesbury | Hybrid (35% field-based, 65% home/office)Salary: £32,000-£38,000 per year We are seeking a motivated and skilled IT Support Engineer to join our growing team at IT Solutions. This role involves providing high-quality IT support to our clients, working both remotely and on-site. Key Responsibilities: - Deliver 1st and 2nd line support for client IT systems.- Administer and troubleshoot Microsoft 365 services (Exchange Online, SharePoint, Entra ID, Teams).- Configure and manage Windows operating systems.- Support small business networking, including managing SME grade routers, switches and Wi-Fi systems.- Conduct IT health checks and client site visits (within a 30-minute drive, with occasional longer trips).- Plan and assist with IT upgrades, migrations, and new implementations. Required Skills & Experience: 1. Expertise in Microsoft 365 admin centres (Exchange Online, SharePoint, Teams, Entra ID).2. Strong Windows OS knowledge (Windows 10/11, Server 2016).3. Networking experience (SME grade routers, TCP/IP, DNS, DHCP, VPNs).4. Field support experience and a valid driving license.5. General IT troubleshooting and support experience, including remote tools. Desirable Skills: - Knowledge of Intune or MDM solutions.- VoIP systems support.- Relevant certifications (CompTIA A, Network, Microsoft 365).- PowerShell scripting for Microsoft 365. What We Offer: - Competitive salary (£32k-£38k DOE).- Company pension and up to 10% annual bonus (prorated).- Hybrid working environment.- Professional development opportunities, including certification support.- Mileage allowance or company vehicle for field visits. Join Us: If you're a proactive, customer-focused IT professional looking for an exciting new challenge, we want to hear from you Apply today to be part of a supportive team who love tech. Job Type: Full-time Pay: £32,000.00-£38,000.00 per year Additional pay: Yearly bonus Benefits: Company pension Free parking On-site parking Schedule: Monday to Friday Education: GCSE or equivalent (preferred) Experience: IT support: 5 years (preferred)