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Job Title: Property Services Planning Manager
Contract Type: Permanent
Salary: £55,311 per annum
Working Hours: 35 hours per week
Working Pattern: Monday - Friday
Location: London / Hybrid
If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential, not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.
The difference you will make as Property Services Planning Manager
You will be responsible for leading and managing one of two operational support teams to ensure the provision of effective and efficient administration surrounding the repairs, services, compliance works, and other technical projects. Supporting the Head of P&P to build and maintain effective relationships with a range of customers and stakeholders. Although you will predominantly cover one business area, you will be expected to support and cover both areas as the business needs.
About You
We are looking for someone with:
* Strong leadership and management skills
* Ability to motivate others and lead change
* Good negotiation skills, able to recommend and implement strategies
* Ability to plan and organise effectively
* Ability to work under pressure in a fast-paced environment
* A passion for delivering excellent customer service
* Ability to drive productivity and enhance performance
* Excellent communication skills, able to talk to and present to a wide range of audiences
* Uses a variety of techniques to influence decisions
* Ability to manage conflict in order to achieve outcomes
Why Riverside?
At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling, and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK.
Working With Us, You’ll Enjoy
* Competitive pay & generous pension
* 28 days holidays plus bank holidays
* Flexible working options available
* Investment in your learning, personal development, and technology
* A wide range of benefits
Diversity And Inclusion At Riverside
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview.
Applications may close before the deadline, so please apply early to avoid disappointment.
Role Profile
Riverside Property Services manages the repairs and maintenance service to over 24,000 properties across London, the Southeast and Home Counties. This role is responsible for leading and managing the works scheduling teams to ensure the provision of effective and efficient scheduling of works within the repairs service. The Property Services Planning Manager will oversee the planning and performance of the property services team, ensuring efficient and effective scheduling and delivery of repairs and compliance work.
Principle Accountabilities
* Effective line management of one of the administrative teams. You will lead, manage, motivate, engage and support the team to deliver a customer-focused service.
* Provide leadership to the team through effective coaching, mentoring, 121s and team meetings.
* Understanding and adherence to Financial and Procurement procedures.
* Support Senior Managers to monitor and manage DLO and third-party contractor performance to achieve agreed service levels and KPIs.
* Ensure investigations are instigated when complaints are escalated, monitoring and analysing property services complaints from initiation to resolution and introducing business improvements identified.
* Identify and drive continuous improvement to provide the best possible service for our customers and improve operational efficiency.
* Collaborate with other teams that support direct teams to ensure an efficient and effective communication chain.
* Act as an ambassador for the service, actively building positive working relationships with key internal and external stakeholders.
* To support in core HR processes such as investigations and disciplinaries.
* Any other reasonable duties to support service delivery.
Person specification
Essential
* Strong leadership and management skills
* Ability to motivate others and lead change
* Good negotiation skills, able to recommend and implement strategies
* Ability to plan and organise effectively
* Ability to work under pressure in a fast-paced environment
* A passion for delivering excellent customer service
* Ability to drive productivity and enhance performance
* Excellent communication skills, able to talk to and present to a wide range of audiences
* Experience working in the housing/property sector
* Advanced IT skills and literacy
Desirable
* Ability to understand financial budgeting and forecasting
* Qualification or relevant training in Leadership and development
* Contract management admin support.
* Experience of working in a pressurised environment, dealing with challenging situations.
* Experience of partnership working.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Non-profit Organizations
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