Job Summary
This is an exciting opportunity for a highly motivated, well-organised, dynamic, and enthusiastic candidate to work within the urology team to support the administrative duties within the service. This post is to cover maternity leave on a one-year fixed-term contract. This is a pivotal role and we are looking for someone who is extremely organised with meticulous attention to detail, where you will liaise at all levels with clerical, medical and nursing staff, having a flexible approach and a professional attitude. The post is critical to support the administrative service whilst being committed to meeting the national targets within RTT and Cancer pathways. The candidate will be dedicated to facilitating the smooth running of the patient journey by ensuring there are co-ordinated and streamlined administrative processes that revolve around the patient and their needs. The will also support the admin and clerical team in ensuring that the patients are continually monitored on the PTL and track their pathway and take proactive action to prevent breaches. The post holder will manage a team of admin and clerical staff. You will be expected to have excellent communication and customer service skills with experience in using computer systems. Good keyboard skills are essential for the post and you should possess a current working knowledge of MS Word, Outlook and Excel.
Main Duties of the Job
The Patient Pathway Supervisor's (PPS) key role is to supervise and support the Patient Pathway Co-ordinators (PPCs) and Patient Pathway Administrators (PPAs) within their teams, ensuring high quality patient experience and assisting service development to maintain this.
To improve access to information and response to enquiries for all patients who use the service. To maintain a comprehensive and efficient patient pathway service to the clinical team to support the delivery of NHS constitutional standards. To provide a contact point for administrative staff, to act on own initiative to resolve problems, and to bring any major issues to the attention of the Patient Pathway Manager and General management team.
About Us
We're an organisation that is getting better and better and our improvements are driven by a determination to deliver care we're proud of and our patients are happy with. We're no longer in special measures; we've opened two new theatres at our Elective Surgical Hub in King George Hospital (KGH); and Matthew Trainer, our Chief Executive, has been named the top CEO by the Health Service Journal.
We operate from two main sites - KGH in Goodmayes and Queen's Hospital in Romford. We have two busy emergency departments with more than 330,000 people visiting them last year. We're campaigning to secure the £35m we need to transform the A&E at Queen's and get rid of corridor care.
Our patients are benefitting from our Women's Health Hub in Ilford; an Ageing Well Centre in Hornchurch; and Community Diagnostic Centres (CDC) at Barking Community Hospital and at St George's Health and Wellbeing Hub in Hornchurch.
These CDCs are open 12 hours a day, 7 days a week and are providing an extra 88,000 scans a year.
The majority of our 8,000 staff - who come from 146 different countries - live in the three diverse London boroughs we serve and are from black, Asian and minority ethnic groups. Many can work flexibly and more than 400 of them are on our Ofsted accredited apprenticeship programmes. We're proud to be a London Living Wage employer.
We're looking forward to introducing an electronic patient record that will be transformative for our staff and beneficial for our patients.
Job Location
Surgery Management, Romford, RM7 0AG
Job Responsibilities
For further information on this role, please see the attached detailed Job Description and Person Specification.
The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application.
Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.
All new staff appointed at the Trust are subject to a probationary period.
Applications should be made online, however, queries regarding the application process, assistance with completion of the application form or if you require any adjustments (for applicants with a disability) please contact Adeyemi Kaka, Recruitment Advisor, on 01708 435000 ext. 5162. Further details regarding the post may be obtained by contacting the manager as per the contact details above.
Person Specification
Skills/Abilities Essential:
* Experience of working in a similar role in a health care setting
* Ability to prioritise tasks effectively
Experience/Knowledge Essential:
* Previous staff management
Desirable:
* Knowledge of Confidentiality and Data Protection issues
* Knowledge of patient Referral to Treatment times, experience of monitoring patient pathways
Personal Qualities Desirable:
* Excellent communication skills
Disclosure and Barring Service Check:
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship:
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.
For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer Details
Employer Name: Barking, Havering and Redbridge University Hospitals NHS Trust
Address: Surgery Management, Romford, RM7 0AG
Employer's Website: Visit Website
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