Location: Tewkesbury
Hours: Full Time
Status: 9 Month FTC
Salary: £24k
Purpose of the role
To deliver high quality support to the business including customer focused support and working closely with the case managers, whilst striving to deliver a streamlined service. The role of an Operational Support team member is varied and flexible, with a wide range of duties to be covered within the scope of the role.
Key Responsibilities
* Process incoming communications (post, fax, email), scanning, if appropriate, and directing to the relevant person.
* Greet visitors in an efficient and friendly manner, recording and escorting them to the office.
* Process incoming and outgoing invoices and resolving any queries.
* Manage reimbursements in accordance with relevant scheme rules and benefits.
* Manage office supplies.
* Organise refreshments for meetings.
* Deal with general business enquiries (face to face and telephone) directing them as appropriate.
* Provide administration support to the case management team.
* Chase clinical information in a timely manner demonstrating professionalism whilst being assertive.
* Provide administration support for the health surveillance team.
* Format documentation as required to adhere to company brand, policy and our quality management standards.
* Arrange property maintenance as directed.
* Conduct reception duties and administration for clinic in Barbourne – Worcester.
* Process Data Subject Access Requests in accordance with the ICO guidelines.
* Handle and coordinate complaints via email and telephone.
* Complete tasks requested by management.
* Demonstrate a professional and respectful approach during all interactions.
Skills & Knowledge & Expertise
* Proficient in Microsoft Office software including Excel, Word, Outlook and PowerPoint.
* Familiar with and up to date with the requirements of the Data Protection Act.
* Excellent telephone manner.
* Excellent interpersonal communication skills.
* Professional and presentable dress code when client facing.
* Comfortable working independently or as part of a team.
* Ability to follow procedures, adhere to policies and apply these to the scope of work.
* “Can do” attitude when dealing with customer calls.
* Comfortable in challenging aspects of the role where there may be room for improvement.
* Confident, precise and helpful when dealing with customer complaints.
* High level of accuracy with good attention to detail.
* Strive to always “do better”; “think outside of the box” and become a valued member of the team.
* Flexibility and resourcefulness; willing to “go the extra mile” in execution of your expected role.
* Develop a robust and in-depth working knowledge of the day to day activities relating to Operations Support.
* Flexible attitude in relation to meeting the demands/needs of the workplace.
* Able to work to tight deadlines and remain calm under pressure.
Qualifications & Training
* 5 GCSE’s – A*-C.
All successful candidates will be subject to DBS checks.
HCML is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
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