Delegated Authority Operations Manager (Hybrid; m/f/x/d; 80-100%)
Are you an experienced operational professional ready to take on a key role in optimizing and expanding our delegated authority and portfolio book of business? The EMEA Operations team at Swiss Re Corporate Solutions is looking for a Delegated Authority Operations Manager to enhance efficiency and drive the growth of our Managing General Agent (MGA) and Facility business.
The ideal candidate will have in-depth expertise in managing MGA and other portfolio business, service delivery, and risk management. This role will support scalable business growth, improve operational efficiency, and foster strong relationships with external partners and internal key stakeholders.
About the Role
As Delegated Authority Operations Manager, your responsibilities will be focused around spearheading due diligence and onboarding new MGA and portfolio deals while ensuring the smooth and efficient integration and oversight of existing deals in our European portfolio, ensuring alignment with company framework and regulatory standards, and leading Operations deal teams cross-functionally.
In addition, your key responsibilities will include:
* Identifying challenges within our book of European MGA and Facility programs, developing innovative solutions that balance client needs with internal requirements, and driving continuous improvement.
* Leading annual audits at client offices, working closely with underwriting, claims, and other departments, ensuring comprehensive compliance and operational oversight.
* Collaborating with senior MGA management to align compliance and internal profitability goals with the needs and expectations of our external partners.
* Driving simplification and efficiencies in the operational handling of our MGA and Facility programs in Corporate Solutions.
Occasional travel within the UK and Europe might be required for the role.
About the Team
In CorSo Operations we are passionate about service delivery to our customers and partners and creating real impact. We are proud to be the talent pipeline for CorSo and Swiss Re Group and enjoy collaboration across functions. Within this team, we are adding a new role to support our growing MGA & portfolio business. You will be working closely with another colleague based in Folkestone UK and with other Operations Functions such as Business Services, Credit Control, and Claims Operations in Bratislava and other EMEA locations.
About You
We are looking for a new colleague with the following qualifications:
* Bachelor's degree or equivalent
* Proven experience in operational handling of delegated authority business and good knowledge of the UK and EMEA insurance market
* Excellent analytical and problem-solving skills with a focus on service delivery
* A track record working in cross-functional teams to deliver continuous improvement
* Exceptional communication skills, both written and verbal, with the ability to build relationships with internal and external stakeholders.
We are looking forward to your application!
About Swiss Re Corporate Solutions
Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer. We anticipate and manage risks, from natural catastrophes and climate change to cybercrime. Swiss Re Corporate Solutions is the commercial insurance arm of the Swiss Re Group. We offer innovative insurance solutions to large and midsized multinational corporations from our approximately 50 locations worldwide. We help clients mitigate their risk exposure, whilst our industry-leading claims service provides them with additional peace of mind.
Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. Swiss Re Corporate Solutions embraces a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability.
If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience.
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