We have a fantastic opportunity for you to join our client, based in Mallusk as a full-time EO2. This is a long-term temporary opportunity.
Our client is Northern Ireland’s Leading Public Sector Employer.
EO2 Pay Rate: £14.50 per hour
Start Date: As soon as possible
Benefits working with NICS:
* On the job training provided
* Long term opportunity – 51 weeks
* Gain valuable skills and progress your career
* Diverse and inclusive employer with active social mobility policies
EO2 hours of work:
* Monday to Friday 9am-5pm
About the EO2 role:
Objectives:
* To provide effective management for their respective section, allocating work
and managing workloads according to business area priorities and in line with
staff instructions.
Main Activities:
Most offices are split into the following sections and your role could be
managing staff in any of these sections.
* Identification, Registration and Movement (IRM)
* Testing
* Trade
Duties in these sections include:
* Allocating work/managing workloads, according to business area priorities.
* Ensuring work is processed in accordance with Veterinary Service Animal Health Group (VSAHG) staff instructions.
* Measuring performance against VSAHG KPI’s.
* Dealing with complex customer queries (including at the front desk), and herd register checks.
* Removal and allocation of IRM restrictions on herds/animals as required.
* Developing staff competences and skills levels.
Corporate duties include:
* Ensuring performance management responsibilities are undertaken to the required standards/timescales.
* Adhering to absence management policies.
* Ensuring staff receive appropriate training and development.
* Ensuring adherence to information management/security policies (GDPR).
* Undertaking premises-related duties, e.g. risk assessments. Ensuring that the work environment is safe.
* Ensuring completion of KPI & Quality Assurance checks and maintaining records of completion.
* Holding regular team meetings.
* Attend and, when required, minute management meetings.
* Ensuring compliance within the requirements of DAERA’s Customer Service Standards, e.g. Telephony and Written Communication
Guidelines.
* Managing own personal development and gaining an understanding of the other EO2/EO1 roles within the office.
Essential Criteria
* Maths and English GCSE’s (A-C) and 2 A levels
* Excellent ICT skills, including use if Microsoft Word and Excel.
* Good communication skills.
* Ability to use own initiative.
* Experience in managing staff.
If you are interested please apply via link or contact Kerri Kyle in TRC