Job Description Technical specialist with an understanding of manufacturing environments and third-party product safety auditing who has the ability to analyse data creating management summaries and using this intelligence to drive forward our certification scheme and help develop connectivity within our IT platforms. The Certification Integrity Technical Manager will support the Certification Integrity agenda and operations and take responsibility for the monitoring of the performance of BRCGS approved Certification Body who undertake site audits on our behalf. Success in this role will utilise data analysis to improve our integrity measures to ensure Certification Body is operating at peak performance for our customers, proactively mitigating the risk of performance issues. Key Responsibilities: Develop and continually improve systems to monitor and report Certification Body performance to ensure BRCGS audits are undertaken with integrity and consistency With a focus on collaboration and support, drive improvement in Certification Body performance Collaboration with IT and Technical departments in developing future online products e.g. performance assessment system, audit results, complaints, product recalls Audits of Certification Body activities Management of BRCGS complaints & appeals system and responsibility for recall submission management Assessment of correct identification of root cause and the effectiveness of corrective and preventive plans submitted to BRCGS. Signing off the action plans provided. Support certification integrity team with any other activities as required Liaise with the Technical team keeping them up to date with findings from integrity activities Support overall business initiatives and improvements with the provision of certification integrity data