Join Our Team as an Aftercare Data Insight Coordinator!
Are you passionate about data and eager to make a difference in the housing sector? Flagship Group is looking for a dedicated Aftercare Data Insight Coordinator to join our team and help us solve the housing crisis.
Role Overview:As an Aftercare Data Insight Coordinator, you will lead the data requirements for the Aftercare Team, enabling effective management of performance against key performance indicators and board objectives. Your role will be crucial in delivering outstanding customer service to all customers living in new build properties. You will work closely with various departments to monitor the performance of developers, subcontractors, and employers’ agents, providing valuable insights to drive continuous improvement.
Key Responsibilities:
* Lead on data requirements for the Aftercare Team.
* Monitor and report on performance against key performance indicators.
* Collaborate with the Complaints Manager, Aftercare Team Leader, and Delivery Aftercare Manager to identify areas for improvement.
* Provide accurate and timely data in a suitable format.
* Work with the Shared Ownership Income Officer and Legal Team to manage arrears in our shared ownership portfolio.
What We Offer:
* A dynamic and supportive work environment.
* Opportunities for professional growth and development.
* The chance to make a real impact on the housing crisis.
* Competitive Salary
* Benefits including 25 days Holiday (increasing to 28 with LOS), reward and discount schemes, generous company sick pay and an agile working environment.
How to Apply:If you are excited about this opportunity and believe you have the skills and experience we are looking for, please apply online by clicking the "apply " button!. You will be asked to attach your CV and provide a supporting statement outlining why you are the right person for the job. Alternatively, you can send us a 3-minute video supporting statement by sharing the video’s link in the supporting statement box.
If you are successfully shortlisted, you will be contacted within 14 days of the application close date via email. Please make sure to check your email and spam folders regularly for email correspondence
Closing date: 27 November 2024. Interview date: Monday 2 December 2024
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