Customer Service Specialist
Teleperformance certified as a great place to work UK in 2024! At Teleperformance, we deliver an outstanding customer experience at every single opportunity, as a result of our commitment, passion, and dedication to excellence.
This role is an onsite role; work from home is not available. You will be taking inbound calls on behalf of our prestigious banking client, Virgin Money.
Start Date: 6 January 2025
Salary: £23,795.20 per annum (£11.44 per hour)
Location: Kilmarnock
PLEASE NOTE THAT THIS IS NOT A WORK FROM HOME ROLE
Shifts: Monday to Sunday between 7.00 am and 9.30 pm
Training: 2.5 weeks
Contract: Full Time Permanent (40 hours per week)
Background Checking:
* Right to Work in the UK
* Criminal Record Check
* Credit Check
* Any other associated checks
* 3 year employment history check
Please note: We do not allow any time off/holiday requests within the first 8 weeks to allow for full training.
What you’ll be doing:
* Helping our customers over the telephone to use digital services, educating them to understand the great benefits digital brings and guiding them through the process.
* Resolving any queries customers may have with their banking which can bring challenge and reward.
* Having great heartfelt conversations to understand our customers’ needs and desires to find the best solution for them.
* Working with fabulous colleagues across our contact centres so customers always have the right person to speak to.
We need you to have:
* Insatiable curiosity as you ask questions and seek to offer the best solutions to our customers.
* Great communication skills with a natural ability to engage and build rapport with lots of different personalities.
* A flexible and positive working approach to suit customer needs and business demands.
* Genuine enthusiasm to work with your team to achieve collective goals in a timely way.
* A digital first mindset that will help us achieve companywide expectations and brand growth.
* A caring, positive attitude with a genuine desire to exceed our customers’ expectations.
We’d love you to have:
* Working knowledge of Microsoft Office applications
* Some financial services experience.
* Knowledge of banking products
* Impeccable communication reflecting the ability to make in the moment decisions within the Contact Centre you will be operating within.
Our Benefits:
* On-line recruitment process, with potential job offer within 24 hours
* Refer & Earn Scheme – earn up to £900 for referring a friend to work for TP! And £300 for your friend too!
* 28 days’ holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary
* Length of Service and monthly recognition awards
* Opportunities for career development and progression
* Employee welfare support with free access to our Mental Health Employee Assistance programme
* Pension Scheme
Something Extra:
* Discounted holidays, flights, and hotels
* Discounted utility bills
* Cineworld tickets - Up to 55% off
* Virgin Trains - 20% off
* Virgin Experience Days – 20% off
* 25% off O2 and 20% of EE Mobile Contracts
* Sony – 20% off Mobile Phones
* Ray-Ban – 20% off
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