Suffolk County Council - Beacon House, Ipswich, IP1 5PB - Hybrid £27,711 per annum (pro rata if part time) Post 1: 37 hours per week Post 2: 18.5 hours per week Permanent A great opportunity to join Suffolk County Council's, Financial Assessment Support Team as a Financial Assessment Support Officer (previously know as Visiting Officer), working across Suffolk. Are you passionate about making a positive difference in the lives of the people of Suffolk? Would you like to work in an incredibly varied, challenging and rewarding role? Do you want to empower adults and their carers to maximise their income? Do you enjoy working as part of a team and problem solving? Your role and responsibilities Communicating with adults and their carers over the phone, at surgeries, through on-line meetings and occasionally in their own homes and care homes across Suffolk. Helping adults and their carers with completing their financial assessments for care charges. Providing support to adults, advising them about their rights to welfare benefits and grants and how to make claims for these. Assisting our ASC personal finance team by completing statutory visits to their Court of Protection clients and helping to complete benefit claims for these and people whose finances they manage under a DWP appointeeship. You will need Enthusiasm about working with people and great communication skills To be a strong team player and have the ability to work independently Flexibility in your approach to meet the changing needs of the service, and to be able to respond to requests quickly and effectively An understanding of the welfare benefits system You can view a full list of requirements in Job and Person Profile (docx). If you think you have what it takes to be successful in this role, even if you don’t meet all the requirements, please apply. We would appreciate the opportunity to consider your application. Empowering Everyone We’re big believers in potential, possibility and the power of different ideas. We’re always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report. For more information Please contact Sarah Nivison for a casual conversation. You can reach them by calling 01473 265198 or emailing sarah.nivisonsuffolk.gov.uk How to apply Step 1 - Read the Job and Person Profile (JPP) (docx). Step 2 - Click ‘Apply Now’ to start your online application. Step 3 - Upload a supporting statement answering the following questions below (no more than 400 words per question). You should use the Supporting Statement template. Describe a time when you had to communicate complex information to someone who had limited knowledge in that field. How did you adapt your communication style to make sure they understood? Provide an example of a time when you had to quickly respond to a changing situation or unexpected request from someone. How did you approach the challenge, and what was the outcome? Tell us about a time when you had to acquire new knowledge or skills to better serve a client or stakeholder. How did you approach this learning process, and how did it benefit your work? Step 4 - Upload a CV (without name and personal details). Please note: Without a supporting statement and CV, your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format. We value authentic applications that showcase your genuine skills and experiences. Applications suspected of being generated by AI may be rejected. We encourage you to present your own work and ideas throughout the application process. If you require any reasonable adjustments to the application process before the next selection stage, please contact our Recruitment Team by emailing recruitmentsuffolk.gov.uk or calling 03456 014412. If you are invited to the next stage of selection, you will have another opportunity to request adjustments for the next stages of the process. Closing date: 11.30pm, 4 December 2024. Interview date: 11 December 2024 This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts. LI-Hybrid As a modern and effective council, we offer a wide variety of careers to suit people with a range of skills, abilities and ambitions. We offer working options that flex to reflect the way people work today and take the time to understand and support your individual needs. We’re driven to make a positive difference to the world around us and encourage everyone with drive and focus to join us and build an influential and impactful career. Reimagine the possibilities. In return, you’ll enjoy: up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days membership of a competitive Local Government Pension Scheme (LGPS) travel, lifestyle, health and wellbeing benefits performance-related annual pay progression, in addition to an annual cost-of-living pay increase training and encouragement to expand your knowledge a variety of career development opportunities across our organisation diverse and active staff networks flexible working options, with the right to request flexible working from your first day Plus lots more If you want to know more about our benefits, values and equality commitments please visit our Suffolk County Council careers website (careers.Suffolk.gov.uk) .