Macildowie is looking for an experienced Receptionist to join a well-established business in Stoke-on-Trent. This role is ideal for someone who thrives in a fast-paced, customer-focused environment. You'll be the first point of contact for customers, handling service bookings, inquiries, and appointments, while ensuring smooth day-to-day operations in the service department. This is a permanent, full-time position (flexi-time available). Please note, you MUST have prior experience within the motor industry and have good IT skills. Salary: Up to £35,000 (DOE). KEY RESPONSIBILITIES: Efficiently manage customer inquiries, service bookings, and appointments. Deliver outstanding customer service to maintain the business's excellent reputation. Handle administrative tasks related to vehicle repairs with accuracy and attention to detail. Support the wider team to ensure seamless service department operations. REQUIRED EXPERIENCE: Proven experience in a receptionist or service advisor role within the motor trade. Strong organisational skills with the ability to prioritise a busy workload. Excellent communication skills and a customer-first approach. A proactive, adaptable team player who thrives in a fast-paced environment. BENEFITS: Company incentives. Flexible working options available. Career progression opportunities. Supportive and collaborative team culture. Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography. Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process. If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise. Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.