About us
We opened our first home Supported Accommodation (SIA) in 2015, and our aim then, as it is now, is to help vulnerable children and families. This will continually be achieved by giving them a safe place to live, and the time and patience to work through any difficulties they may have. We have been instrumental and have positively affected our children and our services, which have grown to over six Supported Accommodations, one Children’s Home, and one Residential Family Assessment Centre. With our continued growth, we are excited to announce the upcoming opening of our second Family Assessment Centre.
We take pride in our team and our model to deliver holistic and complete services for children, young people, and families. Our homes provide a therapeutic environment with highly trained, qualified, and experienced staff dedicated to supporting and caring for children. We are a passionate, qualified, and experienced team determined to meet the needs of each child, young person, or family we care for. Our staff think creatively to find the best way to care for our children and to keep on caring when circumstances are difficult.
Green Harvest works with several local authorities, including Brighton & Hove, London Borough of Croydon, Essex County Council, London Borough of Hackney, Lambeth, Newham, Sutton, and Thurrock Council.
Our Services
Children’s Home
Green Harvest CC Ltd operates a 4-bedded EBD (emotional and behavioural difficulties) children’s home in Essex. Our home is homely, warm, and welcoming, offering a safe solution for children with challenging circumstances. We are proud to share that our children's home received a "Good" rating in the most recent Ofsted inspection. The Head of Operation’s objective is to establish two additional children’s homes within the next two years.
Residential Family Assessment Centre
We currently operate one Residential Family Assessment Centre for court-ordered parenting capability assessments lasting between 13 and 16 weeks. The centre accommodates up to five families with multiple needs simultaneously. The centre was rated "Good" in all areas during its latest inspection. We are currently in the process of opening of our second Family Assessment Centre.
Supported Accommodation:
Green Harvest CC Ltd partners with 20 local authorities to support young people aged 16-17 in our 24/7 provisions, preparing them for greater independence. Our Supported Accommodation has been Ofsted registered and is awaiting inspection.
Leaving in Care
We provide several individual and duo properties where care leavers can develop independent living skills before transitioning to other housing options.
Job Role and Description
Position: Head of Operations (Residential Services)
Reporting to: Board of Directors
Salary: £75,000.00 - £95,000.00 plus benefits & KPI bonus
Location: Southeast London & Essex
Purpose
The Head of Operations will manage Green Harvest’s children’s homes, supported accommodations, and family assessment centres, ensuring high-quality services and regulatory compliance through strong leadership and operational expertise.
The post holder will be key to the Leadership Team, leading Green Harvest CC Ltd's expansion, including new children’s homes, family assessment centres, and supported accommodation over the next two years.
The post holder will uphold top standards of care, compliance, and professionalism. They will manage complex tasks and responsibilities, working collaboratively to build strong relationships across Green Harvest CC Ltd.
The successful candidate will report to the Board and serve as the company's leader, promoting goals and achievements to employees and stakeholders.
Main Responsibilities and Key Result Areas
* To be the Ofsted Registered Responsible Individual for designated services and act on behalf of the organisation to ensure that they meet relevant requirements set out in legislation.
* Provide highly effective leadership across the residential children’s home, supported accommodations and residential family centre.
* Manage and implement changes to help grow the business and achieve goals over the next two years (two more children’s homes and family assessment centres, and supported accommodation).
* Display good commercial acumen to develop and produce operationally viable and cost-effective solutions to business development opportunities, developing and working on bids in line with legislation and customer specification.
* Coach, support and motivate the senior managers to develop and enhance individual and team performance and to optimise service delivery.
* Develop and establish provision for care, accommodation and support through working with existing partners and building links with other partners and agencies as appropriate.
* A strong commitment to the safeguarding, including Health & Safety, children, young people, families and staff in all services.
* Provide a comprehensive placement service through managing admissions to residential establishments in partnership with all Local Authorities and other agencies.
* To monitor care plans and placement plans, activities and community involvement, and provide oversight of individual care planning for all homes.
* Implement quality assurance practices to monitor and evaluate standards of the individual and of the team performance, to support the company to achieve its objective to continuously improve upon quality.
* Be responsible for reporting regularly on each designated residential home to ensure that it fulfils its Statement of Purpose and function and is run in accordance with statute and Green Harvest policies, guidelines and instructions.
* Ensure full compliance with all external regulatory bodies.
* To provide regular formal and informal supervision and management of senior managers, encouraging professional development, completing and identifying training and staff development needs to ensure objectives are met.
* To provide effective leadership, management support and guidance to operational Registered Managers in the development of the Residential Services.
* Ensure safeguarding and legislation is fully upheld and embedded within the homes culture and managed to safeguard children, young people and families.
* Promote a high standard of professional practice through personal example; encouraging appropriate professional training & development by managing a comprehensive programme of Performance Management and formulating specific Learning and Development Plans for each Registered Manager.
* Provide support to existing Senior Managers in day-to-day operations ensuring that the service meets the organisational requirements for quality management, health and safety, legal and regulatory requirements, environmental policies and general duty of care.
* Ensure that electronic and paper administration systems are current and appropriate, that recorded information is accurate, and that timely data is provided by Registered Managers.
* Promote and maintain a healthy and safe environment for all residential staff.
* Appoint/assist in appointing staff, ensuring the proper application of Green Harvest recruitment and selection procedures and manage and oversee the Induction, Discipline, Capability and Grievance procedures.
* Contribute to, and/or participate in, projects and initiatives associated with the functions of both their own area of service delivery and others as required.
* To ensure that the services needs are met through a strong emphasis on communication and participation.
* Rapid improvement of quality within assigned homes with sustainability planning for long term.
* Prepare detailed reports for Statutory and Case Reviews to a consistently high standard.
* To participate in meetings and training events as required by line manager and Directors.
* Required to manage people and resources to ensure high quality standards of care and service are delivered to regulatory, contractual and company standards.
* Partaking with the on call for the company outside of normal working hours.
* Additionally, to provide defined operational support and management to existing site leadership where additional support may be required to drive quality, business development and financial viability in both existing provisions and new services.
The role description is intended to provide a broad outline of the main duties and responsibilities only. The post holder will need to be flexible in developing the role in conjunction with their director. The post holder may be asked to carry out any other delegated duty or task that is in line with their post.
Knowledge / Education / Skills
* A sound working knowledge of the statutory requirements associated with the residential care of young people. This will include Children’s’ Homes Regulations, Residential Family Centres, Health and Safety legislation etc.
* Social Worker Degree/Equivalent. The role holder must have completed the full registration process and declared fit by Ofsted for each assignment to our services.
* Proven people management skills within a residential setting, including motivating, directing and delegating.
* Able to show how to implement approaches to simplify complex processes and make efficiencies and savings.
* Proven organisational and financial management skills.
Experience
* Significant experience within leadership role in a multi-site organisation.
* Experience planning and leading strategic initiatives.
* Well established stakeholder relationships with a proven track record of running successful children’s residential care services and influencing change.
* Substantial recent experience of business partnership, relationship and facilitation management skills gained in a similar role.
* A strong background of successful residential children’s home management is essential, preferably with knowledge of Ofsted requirements, working in challenging environments and leading excellence in care.
* Turnaround experience in children’s homes and a successful problem solver.
* Achieved Good or Outstanding judgements in previous settings under their leadership.