Job Description
Pay up to £77,740, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance.
DWP. Digital with Purpose.
We are looking for a Lead Service Designer to join our community of tech experts in DWP Digital.
DWP is the UK's largest government department. We help people into work, and make payments worth over £195bn a year to support and empower millions of people.
Digital Channels is driving and enabling the modernisation of DWP's customer contact, helping our 20 million customers to communicate with our department via the right and best channel.
We run some of the UK's largest 'Live Services' across all mediums. It is hugely impactful role, which touches nearly every point of customer contact we have.
The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us.
Design with Purpose
Our Services Designers put user needs at the heart of everything they do.
You will work closely with Product Managers, Architects and other Service Designers to mature and adapt our services, ensuring we can deliver the best outcome for the customers and colleagues that use them.
You will work with stakeholders across different areas to understand what they need and to articulate the vision and lead the design strategy in a way that makes sense.
With a data and insight led approach, you will be abl...