Head of Client Onboarding, Managing Director
Head of Client Onboarding, Managing Director
Apply locations London, England time type Full time posted on Posted 7 Days Ago time left to apply End Date: March 28, 2025 (21 days left to apply) job requisition id R-768649
Who we are looking for
We are looking for an industry leader with hands-on experience of Client Onboarding and Regional Management in a Markets business. The individual needs to exhibit a thorough understanding of how a banking operations team is run with knowledge of all allied functions, both upstream and downstream and how they all fit into the larger operating environment of the bank. The individual should be highly energetic, exhibiting executive presence, effective communication, stakeholder management and be adept at conflict resolution and influencing others. Experience in a regulated role including UK SMR / CASS will be an added advantage.
20 years’ experience in Banking Operations in a large multi-national bank. The individual should be adept at multi-tasking, exhibiting ability to react quickly to challenging situations, managing stakeholders, delivering excellence to clients and manage a team of circa 140 employees, giving them direction, motivation and helping build their careers. Key focus on identifying risks, enhancing controls and being able to drive innovation is essential.
This role is within the MFO team as Global Head of COBM leading c140 colleagues, in the delivery of onboarding & maintenance processes to our Clients and the Front Office focusing on client experience and service. A large element of the role is transformation of the function, from operating model changes to a new technology infrastructure to reduce risk, create efficiency and improve speed to market. The role will need to drive the transformation whilst remaining focused on BAU so as to not compromise on service to our clients.
This position holds responsibility for the governance & oversight of the operations, business continuity, change management and onboarding (client and regulatory), with over 140 employees across product verticals. In addition, the role will partner with the UK Head of Global Markets, to effectively drive the UK and global GM business strategy, ensuring collaboration in identifying new revenue opportunities and increase share of wallet from existing clients as well as operational efficiencies in line with the Global GM strategy.
This is a triple hatted role including being the EMEA Regional Head of MFO as well as the UK SMR for the MFO functions in EMEA. The role will have a dual reporting line, primarily into the Global Head of MFO and a matrix line into the Country Head of UK and EMEA Head of GM.
What you will be responsible for
* Lead and drive the transformation initiative to deliver a Global standardized operating model supported by new technology infrastructure.
* Focus on the control environment to drive a strong risk & control culture across the global teams to ensure processes are robust & compliant.
* Partner with Technology and the transformation lead for MFO to deliver a best in class E2E workflow solution, removing manual touchpoints and increasing STP.
* Accountable for a strong governance to monitor and track BAU metrics, using data to identify issues to resolve and opportunities for improvement.
* Ensure quick, complete and accurate onboarding of clients as well as compliant with all regulatory requirements.
* Face off to senior stakeholders in the Front Office Sales to provide transparency into challenges and workflow of onboarding cases with clear metrics.
* Initiate strategic projects to continue to evolve the Operating Model and drive the future vision of the function.
* Manage to budget, headcount and strategic investment.
* Drive the successful implementation of operations strategy and new operating model.
* Build or implement best practices and tools that ensure optimum utilization of resources.
* Stay abreast of all regulatory and market changes and ensure adherence and no impact to service standards as a result of these changes.
What we value
* Experience in senior regional management positions within a regulated global financial institution.
* Previous experience in working with/regular engagement with the UK regulators is key.
* Knowledge of Global Markets (FX, Securities Lending, Research) highly advantageous.
* Strong people leadership skills.
* Management of the financials of a business.
* Strategic thinking and analysis.
Education & Preferred Qualifications
University degree, post graduate/professional qualifications advantageous.
#J-18808-Ljbffr