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The Department of Developmental Services (DDS), Plymouth area office, is seeking a Clerk IV who will provide administrative support to a large number of professional staff and is committed to upholding the department’s fundamental mission of protecting and advocating for adults with intellectual disabilities.
The Clerk IV will quickly and accurately process data from a variety of sources, greet and direct clients and visitors among a variety of other administrative duties.
DUTIES AND RESPONSIBILITIES (these duties are a general summary and not all inclusive):
Area Office Point Person:
* Answers calls and provides information concerning agency services and routes calls as appropriate.
* Provides reception coverage and works with other office clerical staff to maintain coverage of the front reception area as well as DDS phone coverage.
* Receives and distributes incoming and outgoing mail, memoranda, packages etc. to appropriate individuals within the office, prepares mailings, mailing lists as requested.
* Communicates and schedules meetings/events as requested (Citizen's Advisory Board etc.)
* Operates and oversees standard office machines and equipment and initiates service requests as needed.
* Maintains files and archives systems.
* Data entry/maintenance of data/tracking systems.
* Maintains schedules and calendars for the office.
* Provide administrative/clerical support and projects as assigned.
PREFERRED QUALIFICATIONS
* Demonstrated ability in Microsoft Office Applications- Word, Excel, Teams etc.
* Competency in handling incoming calls with patience and professionalism, at times effectively handling complaints presented or referred to the Director.
* Aptitude to work within culturally diverse environments.
* Demonstrated ability to maintain a professional demeanor in the public forum.
* Ability to plan, organize and carry through on projects/events.
* Proven ability to organize and maintain filing systems.
* Ability to establish systems to improve overall performance of administrative functions and office operations.
Agency Requirements:
* Must be at least eighteen (18) years of age.
* Must possess current and valid Class D Motor Vehicle Operator's License.
Schedule Information:
* Full-time – 37.5-hour weekly position - 1st shift (Day Shift)
* Monday through Friday 8:45 am to 5:00 pm
* Days off – Saturday and Sunday
About the Department of Developmental Services:
The mission of the Department of Developmental Services (DDS) is to create innovative and genuine opportunities for individuals with intellectual and developmental disabilities including Autism Spectrum Disorder to participate fully and contribute meaningfully to their communities as valued members. DDS serves over 43,000 vulnerable individuals throughout their lifetimes, providing a spectrum of day, employment, and residential supports. The agency directly oversees and manages $3 billion in public funds ($2.7B+ operating budget) and approximately 5,500 staff, the largest state employee workforce of any agency in the Massachusetts executive branch of government.
Recommended candidates must successfully complete pre-employment screening which includes:
* Criminal background check (CORI) by regulations set forth by the Executive Office of Health and Human Services. http://www.mass.gov/hhs/cori
* National Background Checks, Chapter 234 of the Acts of 2014, conduct fingerprint-based check.
As part of the hiring process, the Office of Human Resources will be verifying any college-level degrees conferred to the selected candidate. Additionally, any licensure required for the position will be verified. Information provided as part of the hiring process is subject to the Massachusetts Public Record Law and may be published on the Commonwealth’s website.
Education, licensure, and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines. Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.
For help logging into/resetting your Mass Careers profile, call the Employment Service Center at 617-979-8500
For questions regarding this requisition, please contact the Executive Office of Health and Human Services Human Resources at 1-800-510-4122 Ext. #4.
ALL EMPLOYEES ARE PAID ON A BI-WEEKLY BASIS AND MUST HAVE DIRECT DEPOSIT.
This is a Civil Service position. If there is no Civil Service list for this title, employees appointed must take and pass the next Civil Service examination when administered.
Qualifications
First consideration will be given to those applicants that apply within the first 14 days.
Applicants must have at least (A) three years of full-time, or equivalent part-time, experience in office work, or (B) an equivalent combination of the required experience and the substitutions below:
I. A diploma as evidence of graduation from the commercial or business course of a recognized high school or vocational/technical high school may be substituted for a maximum of one year of the required experience.
II. A diploma as evidence of graduation from a course other than the commercial or business course of a recognized high school or vocational/technical high school or possession of a Massachusetts high school equivalency certificate may be substituted for a maximum of eight months of the required experience.
III. A diploma for completion of a one year, full-time, or equivalent part-time, program in a recognized, non-degree granting business or secretarial school above the high school level may be substituted for a maximum of one year of the required experience.
IV. A diploma for completion of a two-year, full-time, or equivalent part-time, program in a recognized, non-degree granting business or secretarial school above the high school level may be substituted for two years of the required experience.
* Education toward such a degree or diploma will be prorated on the basis of the proportion of the requirements actually completed.
Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.
When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.
An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.
The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.
Official Title: Clerk IV
Primary Location
: United States-Massachusetts-Plymouth 38 Industrial Park Rd
Job
: Administrative Services
Agency
: Department of Developmental Services
Schedule
: Full-time
Shift
: Day
Job Posting
: Apr 1, 2025, 6:37:51 PM
Number of Openings
: 1
Salary
: 50,239.28 - 66,621.88 Yearly
If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator: Christina Hyppolite, Christina.R.Hyppolite@mass.gov - 8572835830
Confidential: No
Potentially Eligible for a Hybrid Work Schedule: No
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