Chroma is seeking an 2nd Line SupportTechnician to join a dynamic, client-focused Managed Service Provider (MSP) based in the heart of Manchester City Centre. Offering a competitive salary of up to £33K per annum, alongside hybrid working (2 days working from home), this is an exciting opportunity for a proactive and enthusiastic individual to become part of a forward-thinking and innovative IT team.
The company is a specialised MSP with a strong focus on the Life Sciences and Non-Profit sectors. They pride themselves on taking a consultative approach, working closely with clients to understand their specific business needs and delivering customized solutions. By providing expert IT services, they ensure operations remain smooth, efficient, and secure, empowering their clients to focus on what they do best.
As a 2nd Line Support Technician, you will be pivotal in maintaining smooth IT operations for clients. Your responsibilities will involve prioritising and resolving technical issues, often managing around 20 active tickets across 10 different customers at any given time. Youll also visit client sites to handle Wi-Fi upgrades, resolve network problems, and provide hands-on technical support, ensuring clients receive top-quality service and solutions.
With no two days being the same, this position promises variety and challenge in a collaborative and fast-paced environment. If youre ...