Job Title: Office Manager Main Purpose of the Job: The Office Manager will be responsible for overseeing the day-to-day operations of the office, ensuring a smooth, efficient, and compliant working environment. This includes managing office staff, maintaining office procedures, implementing health and safety protocols, and supporting financial administration. The role will involve supervising office operations, managing administrative tasks, ensuring excellent customer service, and fostering a positive office culture. Additionally, the Office Manager will ensure the office adapts to changing workloads and seasonal demands. This position requires strong organisational, planning, and customer service skills, with the ability to manage high-volume periods effectively. Roles and Responsibilities: Oversee the daily operations of the office, ensuring tasks are completed efficiently and on time. Maintain office supplies and ensure all necessary equipment is in good working order. Coordinate office services, such as mail, telecommunications, and IT support, to ensure smooth business operations. Create and implement office procedures to streamline workflow and improve efficiency. Staff Management: Manage and support office staff, providing clear direction and ensuring performance standards are met. Conduct regular one-on-one meetings with team members to monitor performance, offer guidance, and address any concerns. Oversee staff training and development, ensuring employees are equipped to use office systems and tools effectively. Customer Service: Provide excellent customer service via phone, email, and face-to-face interactions. Proactively resolve customer queries and concerns, ensuring a positive experience for all stakeholders. Maintain a professional and welcoming environment for both clients and staff. Health, Safety & Compliance: Ensure the office complies with all health and safety regulations and company policies. Maintain a safe and clean office environment, conducting regular health and safety checks. Ensure the office operates in accordance with all relevant legal and regulatory standards. Financial Management: Support budget management and track office-related expenses to ensure adherence to financial guidelines. Assist with invoicing, payroll, and other financial tasks as required. Seasonal Planning & Flexibility: Prepare for peak periods and manage office operations during busy times to ensure resilience and efficient service delivery. Develop contingency plans to address unforeseen issues or emergencies that may arise. Community Engagement: Represent the office within the local community, building relationships and promoting services as needed. Coordinate office outreach activities and explore new opportunities for community involvement. Miscellaneous: Perform ad hoc tasks as required to support the business. Uphold and promote the company's vision and values, ensuring they are reflected in all office operations. This role requires a proactive, detail-oriented individual with excellent organisational skills and a focus on customer service. The Office Manager must be adaptable to changing demands and able to manage both routine tasks and unexpected challenges with ease. ADZN1_UKTJ