Northumbria Healthcare NHS Foundation Trust
We are looking to recruit experienced, full or part-time receptionists (max 30 hours) for The Emergency Department at The Northumbria Hospital in Cramlington covering a 24 hr service, 365 days of the year.
The job involves working a variety of shifts to cover the 24 hour period including 0800-2130 days and night-shifts 2000-0800.
Main duties of the job
The role involves a wide variety of tasks including meeting and greeting patients and relatives on arrival to the hospital, answering telephone enquiries, recording attendances to A&E on a computerised system (PAS data entry), and scanning A&E documents.
Job responsibilities
1. To provide an efficient administration and clerical service to unit staff, visitors, and patients for emergency attenders, soft tissue, and associated out-patient clinics.
2. To provide a reception service, acting as first point of contact on the telephone or face to face, for patients, visitors, and other healthcare professionals.
3. To facilitate good communication with other wards and departments involved in patient care or ward/departmental functioning.
Person Specification
Qualifications
* Previous experience of office or reception duties
* ECDL
* NVQ in Customer Care
* Basic Life Support Skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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