We are looking for an experienced professional who wants to take the next step in their career development. You will be hospitality to the core, have a deep desire to share your passion and knowledge with your team and ensure that every guest receives the most amazing welcome, experiences fantastic service throughout their stay and looks forward to returning.
Job Type: Full-time, Permanent
Job Summary
We are looking for an engaging and confident Receptionist to deliver exceptional guest service within our family-run hotel in the centre of Bournemouth. This is a permanent position. Hotel Collingwood currently welcomes many returning customers who have been visiting the hotel for numerous years and some come several times a year. They love what the Hotel currently offers and come again and again because of this.
Duties & Responsibilities
* Impeccable guest service skills whilst being enthusiastic, engaging and approachable.
* Meeting with customers and discussing their feedback.
* Work with and provide support to other departments to ensure excellent customer service.
Skills/Experience Required
* Current/previous working experience as a Receptionist/Host within the hospitality and catering industry.
* Knowledge of standard hotel procedures such as check-ins, check-outs, reservations, dealing with money, etc.
* Excellent communication skills with a high level of English speaking and listening skills.
* Good organizational skills, multitasking, prioritizing, and being able to work under pressure.
* Knowledge of the “Rezlynx” reservation system is advantageous but not essential.
* Experience serving food & beverage is helpful to support the team.
The successful Receptionist will receive:
* Excellent training and career opportunities.
* Meals on duty and staff discount in our restaurant & bar.
* 28 days paid holiday, and a half times pay on Bank Holidays, Christmas and New Year.
We offer an environment that allows for personal and professional development, with training opportunities available to you throughout your career. We always make sure that our staff are equipped with the tools needed for their role.
Competitive Pay
We value every member of our team and offer competitive pay rates for all positions throughout the hotel. Career progression opportunities are encouraged and available during your time with us.
Clear Management Structure
Every member of our team will offer support and guidance to one another, and our clear management structure means our staff always know who to go to when they need a helping hand.
Equality
Diversity, equality and accessibility are valued and respected, and our culture of inclusion is one of the many aspects that gives our hotel its unique charm.
Our staff can enjoy a wide range of inclusive benefits, including staff discounts, meals on duty and social team building events.
We’re constantly finding ways to minimize the environmental footprint we leave behind, and encourage all team members to get on board with this thinking.
Hotel Collingwood, 11 Priory Road,
Bournemouth, Dorset, BH2 5DF
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