Vacancy ID :833Location :WythenshawClosing Date :21-Oct-2021Salary :£18,000 - £24,000 (monthly performance bonus scheme)Here at Red Dot, we are currently recruiting for Customer Service Advisors to work with one of the UK’s largest telecoms companies in Manchester City Centre. As a Customer Service Advisor, you'll handle queries from customers and assist them in their day-to-day enquiries. You will work as part of a dynamic team to provide an excellent customer experience and take calls from customers with a view to identify and resolve their enquiries whilst actively listening to their needs. If you have never worked in a contact centre before, or within telecoms and broadband, do not worry We employ people from all different professional backgrounds with one thing in common – they all thrive on helping people and solving problemsWe are committed to our core values, they are key to the way we work with our colleagues, customers and suppliers, joining us would mean upholding these values in everything you do:Professionalism – Achieving the Highest StandardsAccountability – ownership and responsibility of our actionsRespect – For each other and customersTransparency- open in the way we engage and do businessDo you have great customer service skills? Are you looking to work in a busy, team environment?Do you have great attention to detail and the ability to process information quickly?If so, we have a great position for a Customer Service Advisor to join our expanding team, responsible for answering calls from customers, dealing with inquiries and questions, handling complaints and updating customer accounts.What you’ll be doing…Answer calls and provide excellent customer serviceListen to customer queries and resolve them in a timely mannerLog information after each encounter with a new customerEnsure customers always experience an excellent service and leave the call satisfied with the service they receiveThe effective and efficient management and processing of inbound callsWhat you’ll need…Just 6 months plus in a customer facing roleExcellent communication skillsAttention to detailThe ability to enhance customer experience though excellent quality and complianceIf you are interested in this role, click APPLY below.