Job Description
As a Mortgage Complaint Customer Service Associate, you'll investigate complex complaints across our Mortgage team, taking ownership of the end to end process to complete the investigation. You'll have a team of complaint handlers to support developmentally and coach. You'll need to have excellent written and verbal communications skills, be detailed orientated and have past experience coach and developing a team. Any experience working with complaints is desirable. We are happy to consider applications from candidates who can travel to either our Liverpool, Northampton or Sunderland centre for their office days. If we receive a high volume of relevant applications, we may choose to close the advert earlier than the advertised date, please ensure you apply as soon as possible if you have the skills needed to become our next Fraud Complaint Customer Service Associate.
Starting salary £30,000
Monday to Sunday 7am-11pm contract
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Purpose of the role
To provide exceptional customer service while resolving more complex customer needs/requests.
Accountabilities
1. Provision of customer service through various communication channels including chat, email and phone.
2. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case.
3. Collaborati...