Customer Service and Support
Location: Belfast, United Kingdom
Job Title: Customer Support Advisor - Polish Speaking
Job Description:
Are you an avid online shopper with a passion for fashion and all things retail? We are seeking a Bi-lingual English and Polish-speaking individual to join our remote team as a Customer Support Advisor.
This exciting role is perfect for a people’s person ready to be a brand ambassador for a leading international clothing retailer! We want applicants who are enthusiastic and motivated, willing to go the extra mile to exceed our customer’s expectations.
Apart from being fluent in Polish spoken and written language, you’ll also need to have a keen eye for detail and be self-motivated and disciplined. These traits are essential as you’ll be working from home on a full-term permanent contract.
As a Customer Support Advisor, you’ll need to be empathetic and patient with a friendly and bubbly personality without compromising on professionalism.
If you’re ready to take up a new challenge, then put your passion for communication to good use and apply today!
What you will do in this role:
* Respond to customers via emails and social media platforms including Facebook, X, and Instagram, providing excellent customer service.
* Maximize opportunities to showcase the brand's products.
* Respond to general customer queries (e.g., missing orders, payment issues, product availability, or recommendations).
* Deal with order queries including cancellations, returns, and modifying orders.
* Ensure a professional call manner and remain knowledgeable on products/services on offer.
* Maintain and proactively improve sales skills, product knowledge, and competitor knowledge.
* Develop relationships with customers and encourage referrals.
* Provide the best possible customer experience at all times.
Your qualifications:
* Proficient or bilingual in Polish and English (oral and written).
* Flexible to work on an 8-hour rotational shift pattern, Monday to Sunday between 8am and 12 midnight.
* Minimum broadband speed of 10mbps and a private/distraction-free location to work from.
* Minimum of 6 months customer service experience.
* Proficient computer literacy and ability to navigate social media platforms.
* Excellent interpersonal and communication skills.
* Spotless record, free from any credit, criminal, or disciplinary issues.
It will be a plus if you:
* Have experience community managing and engaging on social media.
If you feel you don’t check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it’s this or another role.
What’s in it for you:
* A competitive salary of £11.48 per hour with fortnightly pay.
* 28 days of vacation.
* Pension Scheme: auto enrolment after 92 days of employment (if eligible).
* Employee Assist Program: a range of support and resources, accessed free.
* Benefex Employee Savings: access to hundreds of lifestyle savings, free online courses, and a selection of wellbeing resources.
* 0% Joining fee and discounted membership at PUREGYM.
* Comprehensive UNUM Dental cover enabling you to claim back costs of dental care for you and your dependents.
* Employee Stock Purchase Plan (ESPP) allowing you to buy Concentrix stock (CNXC).
* Group Life Assurance: open to all UK employees from day 1 of employment.
* Eyecare vouchers.
* Refer a Friend incentive.
* Career development in a global company with over 225,000 employees in more than 40 countries.
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”
Concentrix is an equal opportunity employer.
We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment.
Eligibility to work: In accordance with the United Kingdom’s law, only applicants who are legally authorized to work in the UK will be considered for this position.
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