Job Title: Application Support Analyst Salary: £41,412.20 per annum, Band F, Level 3, inclusive of Outer London Weighting and Market Supplement Location: Gilwell Park, Chingford, London (with Hybrid working) Contract Type : Permanent Working Hours : 35 About The Role: As an Application Support Analyst, you'll provide subject matter expertise in the appropriate, efficient and effective use of core TSA systems including, and primarily, the new Membership system. You'll be the main point of contact for support or training requests from staff across TSA at all levels and will take a lead on the development and management of guidance documentation for the entire staff and volunteer community. You’ll work closely with third party service providers as well as technical and non-technical colleagues so will need to have good communications skills with the ability to pitch the conversation at the right technical level. In addition, you will be responsible for systems testing of all updates and new releases so will have experience of following test scripts to ensure appropriate functional testing is carried out and bugs or issues articulated clearly. Why work for us https://www.scouts.org.uk/about-us/jobs/working-at-the-scouts/work-with-us/why-work-for-us/ Benefits We are an award-winning Charity of the Year (Charity Times Awards 2022) with over 400 employees across multiple locations across the country. We prepare young people with skills for life, we believe that hard works pays off and always invest in our staff, becoming Investor in People Gold 2022. 28 days holiday and going up to 32 days after 2 years’ service Additional holidays between Christmas & New Year plus Up to four personal days paid leave a year Onsite accommodation at Gilwell Park Beautiful Surroundings Life Assurance Simply Health Scheme - Optical, dental and many more appointments covered, as well as great gym and family days out discount Generous Pension Scheme Free car parking at Gilwell Park Your wellbeing time – staff get an hour on top of their lunch break every Tuesday and Thursday Maternity/Paternity Leave / Study and volunteer leave Childcare Vouchers Flexible working hours Leadership opportunities and free qualifications Store Discount at our Scout Store other online benefits Closing date: 11.59pm Wednesday 27th November 2024 Interviews will be held W/C 2nd December 2024 Please note that we do not accept CV’s only for this role. All application for this vacancy must include a CV, Covering Letter and your online application via the application link on our jobs page. Click ‘Apply’ now to apply for this fantastic role The Scouts is an equal opportunity employer, and we are committed to diversity and actively seeking applicants from a wide range of backgrounds. Strictly no agencies. About us We’re Scouts and everyone’s welcome here - all genders, races and backgrounds. Right across the UK, we help over 400,000 young people aged 4-25 gain skills for life and find their place in the world. We help them speak up, play their part and shine bright. We have 108 acres available for fun and adventure for young people to experience the freedom of the outdoors.