Job summary We are seeking a bright and enthusiastic individual to work 20 hours per week, to include Monday morning 0745-1245, Friday afternoons 1345-1845, with additional hours worked Tuesday to Thursday. GP Receptionists are responsible for the efficient administration of all related processes in order to support the GP's, including but not limited to incoming and outgoing telephone calls, making patient appointments, results reporting, patient services, prescriptions, clinical mail processing and use of practice IT packages in order to support the work of the clinical staff. The successful candidate will have a major impact in promoting a positive image of the Practice to patients and other visitors. Main duties of the job Manage the telephone system and other technical communication systems to ensure systems run smoothly. Welcome patients and visitors as they enter the premises, book patients into the appropriate clinics and deal with any other queries as they arise. Advise patients of all relevant charges for non NHS services, accept payment and issue receipts. Enter all relevant information and requests from patients onto the computer and where necessary contact the doctor on duty. Receive prescription requests and process accordingly. Opening and sorting incoming mail. Distribution of electronic mail. Respond to all queries from doctors/district nursing staff and community pharmacists. Update patients medication records, monitor and inform the Doctor if advice needed. Participate in scanning duties as requested to ensure all information is updated onto computer in a timely fashion. Answer internal and external calls promptly. Provide patients with results and other callers with routine information they may require in accordance with Practice policy adhering to confidentiality. Undertake other clerical duties such as coding, mailing, word processing, photocopying etc. This is not an exhaustive list. About us Based in leafy Surrey we are a medium sized practice with a list of 8500. We have 3 Partners, 2 Salaried GPs and an ANP. Along with our nursing team, we have phlebotomists and a GPA. Our clerical team is well established and extremely experienced and we all have a very dedicated work ethic. The Vine is a training practice and we encourage learning and advancement. Date posted 03 February 2025 Pay scheme Other Salary £11.44 an hour Contract Permanent Working pattern Part-time Reference number A4569-25-0000 Job locations 69 Pemberton Road East Molesey Surrey KT8 9LJ Job description Job responsibilities The following are the core responsibilities of the role. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels: Process incoming and outgoing mail File and store records as required Photocopy & scan documentation as required Process changes to patient registration, deduction of record and new patient registration Input data into the patients healthcare records as necessary Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately Welcome patients and visitors to the organisation, directing requests appropriately Always maintain a clean, tidy, effective working area Support all clinical staff with general administrative tasks as requested Partake in audit as directed by the audit lead Support staff, providing cover during staff absences Book appointments Complete opening and closing procedures in accordance with the duty rota There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels Be aware of Practice and or Trust policies on risk management, Health & Safety and operate appropriate procedures for minimising risk. Be aware of issues and terminology related to clinical effectiveness and evidence-based practice. Be aware of issues related to professional development and be committed to participation in training and education Comply with and monitor all systems for data security and protection including back-up. This job description is not intended to be rigid and inflexible but should be regarded as providing guidelines within which the individual works. Job description Job responsibilities The following are the core responsibilities of the role. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels: Process incoming and outgoing mail File and store records as required Photocopy & scan documentation as required Process changes to patient registration, deduction of record and new patient registration Input data into the patients healthcare records as necessary Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately Welcome patients and visitors to the organisation, directing requests appropriately Always maintain a clean, tidy, effective working area Support all clinical staff with general administrative tasks as requested Partake in audit as directed by the audit lead Support staff, providing cover during staff absences Book appointments Complete opening and closing procedures in accordance with the duty rota There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels Be aware of Practice and or Trust policies on risk management, Health & Safety and operate appropriate procedures for minimising risk. Be aware of issues and terminology related to clinical effectiveness and evidence-based practice. Be aware of issues related to professional development and be committed to participation in training and education Comply with and monitor all systems for data security and protection including back-up. This job description is not intended to be rigid and inflexible but should be regarded as providing guidelines within which the individual works. Person Specification Qualifications Essential Educated to GCSE level as minimum, with grade A-C passes in English and Maths. Experience Essential Previous experience of working in the NHS essential. Experience of working with the public essential Awareness of NHS policy on GDPR, Confidentiality and Safeguarding essential Desirable Previous experience as a receptionist and or administrator in primary care. Person Specification Qualifications Essential Educated to GCSE level as minimum, with grade A-C passes in English and Maths. Experience Essential Previous experience of working in the NHS essential. Experience of working with the public essential Awareness of NHS policy on GDPR, Confidentiality and Safeguarding essential Desirable Previous experience as a receptionist and or administrator in primary care. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Vine Medical Centre Address 69 Pemberton Road East Molesey Surrey KT8 9LJ Employer's website https://www.vinemedicalcentre.nhs.uk/ (Opens in a new tab)