About Us
At Arbor, we're on a mission to transform the way schools work for the better.
Programme Team Lead
Location: Leeds
Salary: £48,000
We believe in a future of work in schools where being challenged doesn't mean being burnt out and overworked. Where data guides progress without overwhelming staff. And where everyone working in a school is reminded why they got into education every day.
Our MIS and school management tools are already making a difference in over 7,000 schools and trusts. Giving time and power back to staff, turning data into clear, actionable insights, and supporting happier working days.
At the heart of our brand is a recognition that the challenges schools face today aren't just about efficiency, outputs and productivity - but about creating happier working lives for the people who drive education every day: the staff. We want to make schools more joyful places to work, as well as learn.
About The Role
We are looking for a driven Programme Team Lead to manage a high-performing team of Programme & Senior Programme Managers who are focused on driving the successful adoption of Arbor's products within large Multi-Academy Trusts (MATs), Local Authorities, and in some cases, countries. The Team Lead plays a critical role in ensuring the seamless implementation across Arbor's full product suite, maximising customer satisfaction, fostering product adoption, and driving revenue growth through strategic partnerships. This role involves fostering a culture of excellence, driving continuous improvement in programme delivery, and ensuring exceptional customer satisfaction.
Requirements
Core Responsibilities
* Oversee the day-to-day operations of the Programme Management team
* Implement and track key performance indicators (KPIs) for team members, providing regular feedback and performance reviews
* Conduct regular team meetings to facilitate communication, address challenges, and share best practices
* Manage team capacity, ensuring a balanced workload across the team
* Develop and maintain a central repository of best practices, templates, and resources for the team
* Lead initiatives to streamline implementation processes and improve efficiency
* Identify individual training needs and facilitate professional development opportunities for team members
* Foster a culture of continuous learning and skill development within the team
* Act as the first point of escalation for team members, resolving day-to-day issues and providing guidance
* Help to maintain strong working relationships between the implementation team and the CSM team
* Support the team in delivering value-added services to clients, enhancing their experience with Arbor
* Provide onboarding expertise and support to the sales team during pre-sales activities
* Assist in the development of proposals and presentations for large bids and tenders
* Help to ensure that proposed implementation plans are realistic and achievable
* Provide data-driven recommendations to improve team processes
* Develop and implement standardised programme management frameworks, templates, and processes to ensure consistency and efficiency across the team
* Collaborate with cross-functional teams (e.g., Sales, Customer Success, Product Development) to ensure seamless onboarding experience and customer satisfaction
* Responsible for resource allocation within the team working alongside the Resource Planner
* Provide thought leadership and expertise in programme management, staying abreast of industry best practices and emerging trends
* Support the recruitment, onboarding, and training of new team members
About You
* Extensive experience in programme management within a SaaS environment, preferably in the education sector
* Proven experience in leading and managing high-performing teams
* Deep understanding of programme management methodologies (e.g., Prince2) and tools
* Exceptional leadership, communication, and interpersonal skills
* Strong analytical and problem-solving skills
* Experience in developing and implementing strategic initiatives
* Proficiency in CRM/MIS database systems and advanced Excel/Google Sheets skills
* Willingness to travel
* A proven track record in building relationships with key stakeholders, with outstanding communication and interpersonal skills both written and verbal.
* Experience setting clear goals/objectives for both individuals and teams
* MSP Foundation (5th Edition) Certificate in Programme Management and Change Management Foundation
* A leader who exemplifies the willingness to go the extra mile for our customers
* Ability to work effectively within an entrepreneurial, fast-paced, and results-oriented culture, demonstrating strong operating instincts, organisational skills and discipline.
* Ability to work with and interpret high volumes of data to analyse, present information to make decisions
Benefits
What we offer
The chance to work alongside a team of hard-working, passionate people in a role where you'll see the impact of your work every day. We also offer:
* A dedicated wellbeing team who champion initiatives such as mindfulness, lunch n learns, manager training, mental health first aid training and much more!
* 32 days holiday (plus Bank Holidays). This is made up of 25 days annual leave plus 7 extra company-wide days given over Easter, Summer & Christmas
* Life Assurance paid out at 3x annual salary
* Comprehensive wellness benefit provided by AIG Smart Health, which provides a 24/7 virtual GP service, Mental health support, Counselling, and personalised Health Checks
* Private Dental Insurance with Bupa
* Salary sacrifice Pension provided by Scottish Widows
* Enhanced maternity and adoption leave (20 weeks full pay) and paternity (6 weeks full pay) pay
* 5 free return to work maternity coaching sessions, helping you adapt to this new exciting time of life!
* Access to services such as Calm and Bippit (financial wellbeing coaching)
* All of our roles champion flexible working and we are happy to discuss what this means to you
* Social committees that plan team, office and company-wide events to bring people together and celebrate success
* Dedicated professional development training budget (CPD courses, upskilling resources, professional memberships etc)
* Volunteer with a charity of your choice for a day each year
* Dog friendly offices!
Interview process
* Phone screen
* 1st stage
* 2nd stage
We are committed to a fair and comfortable recruitment process, so if you require any reasonable adjustments during your application or interview process, please reach out to a member of the team at careers@arbor-education.com.
Our commitment is also backed by our partnership with Neurodiversity Consultancy, Lexxic who provide us with training, support and advice.
Arbor Education is an equal opportunities organisation
Our goal is for Arbor to be a workplace which represents, celebrates and supports people from all backgrounds, and which gives them the tools they need to thrive - whatever their ambitions may be so we support and promote diversity and equality, and actively encourage applications from people of all backgrounds.
Refer a friend
Know someone else who would be good for this role? You can refer a friend, family member or colleague, if they are offered a role with Arbor, we will say thank you with a voucher valued up to £200! Simply email: careers@arbor-education.com
Please note: We are unable to provide visa sponsorship at this time.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Project Management and Information Technology
* Industries
* IT Services and IT Consulting
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