Job Description
Contract: Permanent
Hours: Part Time (22.5 hours – either across 3 or 4 days)
Closing date: 1st April
Recruitment Partner: Anastasia Walker
Required working days will be Mondays, Thursdays and Fridays ideally, but we are open to discussion on what other day would be preferred from the suitable candidate to make up the hours via shorter days.
About the role
PeoplePoint is part of the Employee Relations Team within the People/HR function. We are passionate about providing excellent support for leaders across our stores, opticians, and support office, around the ER issues they face. We are a team of c14 ER Advisors working within a shared service environment. The majority of our contacts are by phone via our PeoplePoint telephone hotline, and we handle an abundance of queries from line managers across our stores, opticians, support office and logistics divisions. Our service is open 9-5 Mon to Friday, therefore the shift pattern for full working days would be 9.00 – 5.15 (if 4 days is preferable, hours can be discussed at a later stage).
Responsibilities
* For majority of your working hours, you’ll be providing immediate ‘in the moment’ advice by phone on a daily basis that takes into account the very latest employment legislation.
* In addition to taking calls, you may also give some face-to-face advice to Support Office managers, as well as potentially responding to email requests for information or advice.
* The cases you’ll handle will vary from disciplinary and grievance cases to performance and capability issues, ranging in degrees of complexity, from straight-forward return-to-work cases, to potential gross misconduct cases.
* With our aim of improving line manager capability you will use your coaching ability to coach managers into making their own decisions.
* You will always aim to deliver the team’s high customer satisfaction targets with your focus on giving professional, and expert advice.
What you’ll need to have
* Proven track record of extensive and up-to-date employment law knowledge to a variety of employee relations issues.
* Proven and extensive line management experience or equivalent.
* You must be comfortable giving immediate advice that is accurate, commercially focused, and often complex, to help line managers make the right decisions.
* You’ll be a strong communicator who’s able to build great relationships over the phone and get to the nub of the issue quickly.
* You’ll also be a strong influencer, able to get the right balance of coaching and persuasion into every call.
It would be great if you also have
* You don't need to have worked in a shared service centre/contact centre environment before, however, you will need to be prepared for this type of environment given the majority of the role involves phone calls via our softphone system.
Our benefits
* Boots Retirement Savings Plan
* Discretionary annual bonus
* Generous employee discounts
* Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
* Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more.
* Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards. Exclusions may apply, eligible roles only. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.
Why Boots
At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, with you, we change for the better.
What's next
Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
#LI-Onsite
Business Area: Support Office
Function: HR
Keywords: ER, advisor
Hours per week: 22.5
Region: East Midlands
County: Nottinghamshire
Country: UK
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