As an established and expanding IT Services company, we are seeking an IT Support Technician to join our growing team dedicated to delivering a professional and polished service to our clients. You will be working from our modern offices in a rural setting on the outskirts of Chester (just off the A55). As a key person within the team infrastructure no two days will be the same and you will have input to a wide variety of projects. What will you be doing? Customer Support, taking support calls and solving technical issues remotely Microsoft 365 Setup & Support Ongoing Support of various Cloud based systems S upport of VOIP systems such as Horizon, 3CX, Yeastar Installation of new Software and Hardware Remote Support of clients systems Exposure to all Microsoft Operating Systems Ensuring that all support calls and queries are dealt with in an efficient manner Updating CRM system & liaising with Support Desk Engineers to meet client expectations and working to SLA timeframes Accurate and detailed recording of tickets Part of 24/7 on-call rota Continuous learning, undertake training on bespoke software and hardware partnerships that the company has As a customer focused business, we are looking for our engineers to be a representation of the company culture always ensuring that we are offering the customer what is best for their needs and requirements with the customer journey at the forefront of our work. Skills and experience we are looking for; Ability to demonstrate effective skills in support with proven experience of an IT Support based role Experience with M365, Windows Server, Azure, VMware & Hyper-V Active Directory Networking (LAN, WAN, VLANSs, Routing, Switching) Veeam Work to deadlines and take ownership of support queries as they come in, seeing them to completion or escalating them to another member of the team Passion for technology and keen to learn Good organisation skills and attention to detail Why do you want to work for us? Even though we have been established for many years, the business has great expansion plans for 2024/2025 Collaborative and team playing culture Opportunity for continuous personal development Competitive Salary Team pay day lunch on us Your birthday off on us Refreshments and snacks stocked for team to help themselves Employee health package Company Pension scheme 20 days holiday plus bank holidays and additional holidays with length of service up to 10 additional days Hours of work Monday - Friday 8:30am - 5:30pm The above is simply a brief overview of the position and the business for more information please apply or contact us to discuss further. We are a direct employer, no agencies please. ADZN1_UKTJ