Customer Service Advisor, Worcestershire
Client:
Location:
Worcestershire, United Kingdom
Job Category:
Customer Service
EU work permit required:
Yes
Job Reference:
fd78c3710f75
Job Views:
8
Posted:
03.03.2025
Expiry Date:
17.04.2025
Job Description:
We have an exciting opportunity for a Customer Service Advisor to work for a leading employer based in Redditch. This is a temporary role with permanent opportunities available. The department is growing and there will be multiple opportunities. The purpose of this role is to ensure customers are the number one priority by taking pride in the service provided and to develop a 'first contact resolution' ethos to customers, stores, suppliers, and all associated functions to deliver a satisfactory outcome.
* Location: Redditch
* Type: Temporary (3 months – potential to go permanent)
* Pay: £12.20 per hour
* Working: Hybrid working after 2-3 weeks training in office
* Schedule: Monday to Friday (flexible rotating hours within 8am - 10pm), also 1 in every 3 weekends.
Customer Service Duties Include:
* Being the first point of contact for customers via telephone, email, and live chat.
* Dealing with all daily enquiries and complaints generated by customers and stores.
* Providing a professional and timely response/resolve to customer concerns and enquiries.
* Logging all customer contact appropriately on the system.
* Directing escalated customer contact to the correct department.
Requirements:
* Call centre / Customer Service experience is essential.
* Excellent customer and communication skills, both written and verbal.
* Telephone experience.
* Able to work effectively as part of a team.
* Excellent administrative or customer service skills with the ability to prioritise workload effectively with pace and urgency.
* Computer literate - Microsoft Office.
Please note that if you are NOT a passport holder of the country for the vacancy, you might need a work permit. Check our Blog for more information.
Bank or payment details should not be provided when applying for a job. Eurojobs.com is not responsible for any external website content. All applications should be made via the 'Apply now' button.
Created on 03/03/2025 by TN United Kingdom
#J-18808-Ljbffr