Role: Customer Growth Data AnalystLocation: Leeds, LS15 (with hybrid working after completion of training)Salary: £30 - £40k per annum DOE, plus extensive benefitsContract type: PermanentEmployment type: Full timeWorking hours: 40 hours pw, Monday to FridayDo you want to work for the nation's largest online pharmacy ensuring excellence for all our patients? We're a market leader in the pharmacy world, with 25 years' experience, helping over 1.4 million patients in England manage their NHS prescriptions from request through to delivery.We are seeking a highly motivated Data Analyst to join our Customer Growth team. In this role, you will be instrumental in delivering a Single Customer View (SCV) to the business, enabling deep customer insights and fostering data-driven decision-making.What's in it for you?Occupational sick payEnhanced maternity and paternity payContributory pensionDiscounted insurance (Aviva)Employee discount siteDiscounted gyms (via our blue light card and benefits schemes)Employee assistance programmeIn-house mental health supportFree onsite parkingHealth and wellbeing initiativesSocial events throughout the yearCycle to work schemeGreen car scheme (subject to minimum earnings)Registration fees paid (GPhC, NMC, CIPD etc)Long service bonusRefer a friend bonusBlue light cardHybrid workingCommitment to CPD/training25 days annual leave increasing with serviceAnnual leave buy and sell schemeDiscounts & Exclusive offers at The Springs, Leeds25% Discount & health & beauty purchases25% Discount on Pharmacy2U Private Online Doctor ServicesWhat you'll be doing?Build and maintain a robust and scalable Single Customer View (SCV), integrating data from multiple sources (CRM, transactions, digital engagement, etc.) Ensuring data quality, consistency, and accuracy across all customer recordsDevelop and deliver propensity models (e.g., churn, cross-sell, upsell) to identify actionable opportunities for growthAnalyse cross-category behaviour, identifying trends and correlations that inform strategic marketing decisionsCollaborate with marketing teams to design and measure the effectiveness of targeted campaigns, ensuring optimal audience selection and impactCreate dashboards and visualizations to communicate insights to stakeholders clearly and effectivelyPartner with marketing, product, and business intelligence teams to ensure alignment on customer growth objectives and communicate findings to non-technical stakeholders in a clear and compelling wayEnsure data integrity, accuracy, and consistency by implementing best practices in data governanceStay updated on the latest trends in data analytics, eCommerce, and the pharmacy industry to identify opportunities for process improvement and innovationWho are we looking for?Bachelors' or masters' degree in related fieldExpertise in Google Analytics, BigQuery, Tableau, SQL, and other data visualization and reporting toolsExperience of working in a pressured environment, delivering against tight deadlines within company and ethical rules and regulationsNumerate with strong written and verbal communication skillsIT literate with working knowledge of MS office suite - Excel intermediateExperience within healthcare sector would be advantageousExperience working in marketing analytics or customer growth, with a clear understanding of campaign mechanics would be advantageous.What happens next?Please click apply and if we think you are a good match, we will be in touch to arrange an interview.Applicants must prove they have the right to live in the UK.All successful applicants will be required to undergo a DBS check.Unsolicited agency applications will be treated as a gift.