Job summary
Are you a reliable and enthusiastic individual looking for a new, rewarding role? We're on the lookout for a part-time Receptionist/Administrator to join our friendly team, working across Ambleside and Hawkshead.
What We're Offering:
1. A part-time position of 26 hours per week
2. Regular working days and hours:
3. Tuesday: 12:30 18:30 (Ambleside)
4. Wednesday: 08:30 13:30 (Hawkshead)
5. Thursday: 08:30 13:00 (Hawkshead), 14:00 18:30 (Ambleside)
6. Friday: 08:30 14:30 (Ambleside)
Why Join Us?
7. Be part of a supportive and caring team dedicated to providing excellent service to patients.
8. Enjoy a dynamic role where flexibility is valued.
9. Make a real difference in the lives of patients within our community.
Important Details:
10. Application closing date: 10 December 2024
11. Don't wait! If we receive high interest, we may close the post earlier.
12. Interview date: 19 December 2024 (morning)
Ready to take the next step in your career? Apply today and become a valued member of our team!
Please ensure you include your mobile number in your application, as it is essential for us to contact you if required.
Main duties of the job
The post holder will be responsible for the efficient running of the reception area at Central Lakes Medical Group.
This includes general administration, data entry, equipment checks and liaison with multi-disciplinary teams.
All staff are expected to work to Cumbria Health Values:
13. Clinically focused - Our patients are at the heart of all we do
14. Responsive - We listen and respond together
15. One Team - Working together through strong partnerships
16. Growth & Sustainability - With our strong roots we will continue to thrive and grow
17. Communities - Connecting with communities to meet local needs
18. High Standards - We strive for excellence in all that we do.
About us
Cumbria Health places the patient, their family and their community at the heart of everything we do. We are an award-winning organisation, the first out-of-hours organisation in the country to be rated as outstanding by the Care Quality Commission (CQC).
We provide primary health care services, both in and out of hours, across Cumbria. We are values-driven and place great emphasis on inclusivity and the wellbeing and development of our staff, while striving to provide a consistently high-quality service. Our service is designed to improve health and wellbeing.
Working for Cumbria Health can offer flexible opportunities in terms of location, hours and working patterns so you can enjoy a great work life balance. In order to provide the best patient care we understand the importance of ensuring staff satisfaction and are consistently trying to ensure we offer our staff a positive working environment whether that be though training or social events.
Listen to your heart. Have the work life balance you'd love.
Job description
Job responsibilities
This list of duties and responsibilities, which follows, represents the broad range of tasks which may be required to be undertaken either routinely or periodically. This list is not exhaustive and the role may include additional duties which are not listed here.
1. To be the first point of contact for patients arriving at the Health Centre.
2. Processing confidential patient information to pass to Clinicians.
3. Open up the premises at the start of the day, set the alarm to day function, including checking the heating/air conditioning and panic alarms and make all necessary preparation to receive patients.
4. Contacting patients with appointment times.
5. Keeping a watchful eye on patients waiting to be seen and in the case of
worsening symptoms, alerting a relevant professional.
6. Alerting Emergency Services in the event of an emergency and/or gain help from within the department.
7. Gain an understanding of coordinating workload to capacity.
8. Carrying out equipment checks and reporting issues to the Practice Co-ordinator.
9. To work autonomously, managing own workload effectively referring to line manager when necessary.
10. Receive and make calls as required with the ability to handle heavy phone/patient traffic. Divert calls and take messages as appropriate. Ensure that the telephone system is operational at the beginning of each day.
11. Scanning and attaching patients data to patients electronic records.
12. Pulling, filing and photocopying of patient paper records.
13. Sort, screen and distribute incoming internal mail. Process outgoing mail following the procedure.
14. Securing premises at the end of the day ensuring the building is totally secured, internal lights are switched off and the alarm activated.
15. To adhere to all Cumbria Healths Policies and Procedures
16. Participate and ensure own on-going development
17. Receiving all incoming deliveries, opening and distributing accordingly.
18. To maintain a high level of confidentiality and comply with the Data Protection Act. Be aware of the nature of information dealt with and work in a manner which ensures confidentiality and security
19. Undertake any other activities deemed appropriate and necessary by the organisation.
Person Specification
Knowledge
Essential
19. Intermediate computer skills
Desirable
20. Previous experience working within the NHS.
21. Previous experience in a similar role.
Personal Circumstances
Essential
22. Positive
23. Confident
24. Well organised
25. Good team player
26. Flexible
27. Ability to build rapport and effective relationships at all levels
28. Demonstrate initiative
29. Ability to maintain workload in a sometimes busy and demanding environment
Other requirements
Essential
30. Willingness to undertake further training
Qualifications
Essential
31. GCSE English and Maths (or equivalent)
Desirable
32. ECDL or equivalent
33. NVQ Business Administration
Skills and Aptitudes
Essential
34. Excellent oral and written communication skills
35. Excellent telephone manner
36. Ability to prioritise & manage own workload
37. Friendly, helpful and can do approach
38. Ability to carry out work accurately to specified deadlines
39. Close attention to detail
40. Excellent organisational skills
41. Ability to work on own initiative
42. Able to work under pressure
43. Able to maintain a high level of confidentiality