We are looking for motivated and dedicated customer-focused people to join the team to play an important role in ensuring that HSE provides a professional response to Health and Safety concerns, advice requests, and Building Safety enquiries within strict deadlines.
You will be working on behalf of Customer Services in a contact centre, as a call handler. Your main responsibilities include:
1. Answering calls in a professional manner.
2. Directing customers to the HSE website and/or completing online forms on behalf of customers.
3. Redirecting customers if it is not a matter for HSE to deal with.
4. Pointing customers to relevant health and safety information.
Telephone calls are varied and unpredictable in nature. Calls are received from members of the public, businesses, employees, employers, TU Reps, Local Authorities, and others. Calls range from reporting a fatal accident to dealing with a member of the public who requires advice and everything in-between.
The Welsh Language Act 1993 places obligations on public bodies in Wales (including HSE) to treat Welsh and English equally. This requires HSE to provide Welsh language communications, and as part of this role, you will need to be able to speak and write in Welsh.
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