We have an exciting new opportunity for a Business Process Specialist experienced within the logistics industry, having knowledge and experience of Transport Management Systems within the field of Customer Service, Operations, Finance, and Customs, to join our System and Process continuous improvement team.
Your Role
The Business Process Specialist role is a recently formed role and is key to ensuring high quality business process management and process efficiency across road logistics in the U.K. The Business Process Specialist will join a team responsible for defining our current business processes, supporting implementation of standardisation, continuous improvement, and best practice Change Management by use of generally accepted formal and rigorous procedures.
As a Business Process Specialist, you will be working closely with the department managers and supervisors to agree and define key components of the processes, in terms of content, to deliver the desired process outcome, in line with our customer promise of quality, service, and delivery. You will be a key pillar in the identification, creation, and availability of reliable and repeatable key Quality deliverables throughout varied KN systems and processes, with the ability to carry out comparisons (Gap Analysis) between different systems, processes, and documents.
Your Responsibilities
* Create, carry out, and support analytical Gap Analysis investigations/comparisons, based on the previously documented processes and working instructions, to identify differences, gaps, and opportunities.
* Understand Kuehne+Nagel working processes to enable effective process mapping and documentation of those processes to facilitate understanding.
* Produce documented working instructions using Kuehne+Nagel Standards for all customers.
* Support maintenance of Kuehne+Nagel standard documentation within Kuehne+Nagel KN Docs document control management system.
* Identify and escalate any non-conformances identified and support the generation of solutions/improvement, IT specifications to resolve non-conformances and facilitate continuous improvements as required, through structured problem identification and solving processes.
* Project Administration, Project Trackers, Project support, and Project coordination activities.
* Communication, Stakeholder management, and collaboration.
* Supporting/coordinating Transition and change management.
* Flexibility to adjust and adapt as necessary to support business priorities.
* Working closely with our process engineering community to develop your knowledge and experience around continuous improvement tools and techniques to enable personal, system, and operator development, improving outcomes and efficiency within all aspects of our road logistics operations.
Your Skills and Experiences
* Experienced within the logistics industry, having knowledge and experience of Transport Management Systems or other Business Management systems (e.g., ERP, WMS, CRM).
* Computer literate and familiar with using MS Office applications, including MS Teams, Excel, PowerPoint, Word, and Visio or similar.
* Confident with time management, planning, and working independently to prioritize and deliver agreed goals to agreed timescales.
* Confident and experienced with analytical skills using data to drive positive decision making.
Good Reasons to Join
If you want to be a key part of our business process management, system and process improvement Road Logistics team, we are offering this permanent opportunity for the right candidate. This role is an excellent opportunity to develop your experience and career with road logistics in the U.K. The skills and knowledge you will acquire will bring additional opportunities in whichever direction your career at road logistics takes. This role will be based out of our East Midlands Gateway site in Derby.
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