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Job Description
POSITION SUMMARY
Maternity Cover - 01st May 2025
We are looking for a passionate Guest Experience Senior Supervisor to join our wonderful team at London Marriott Hotel Regents Park.
The impact you'll make
First impressions are everything. And you'll set the tone for every guest's stay. With a genuinely warm welcome, you'll be ready with answers to any questions and happy to offer information about hotel services, facilities and the local area.
What you'll do
* Process guest check-ins, assigning rooms and activating room keys
* Co-ordinate with Housekeeping to track readiness of rooms for check-in and report any guest concerns
* Answer, respond to and process all guest calls, messages, questions or concerns
* Give guests information and directions regarding property and local areas of interest
* Process check-outs and resolving any disputed charges
* Process payments and room charges, as well as cashing guests' personal and traveller's cheques
* Confirm reservations and cancellations, running daily reports on the number of arrivals and departures
What we're looking for
* A warm, people-oriented demeanor
* A team-first attitude
* Positive outlook and outgoing personality
* Flexibility, problem-solving skills and multi-tasking ability
* The ability to stand, sit or walk for extended periods of time across a work shift
Perks you deserve
* Team-spirited co-workers
* Encouraging management
* Wellbeing programs
* Learning and development opportunities
* Discounts on hotel rooms, gift shop items, food and beverage
* Recognition programs
You're welcomed here
Our highest priority is making you feel as welcome as our guests. We want you to know you're important to us and that you'll make an impact in your role, and for that, you'll be appreciated and valued.
LONDON MARRIOTT REGENTS PARK
London Marriott Hotel Regents Park offers everything you need to experience England's capital city in style. Ideally situated in Northwest London, just steps from Regent's Park and within walking distance of Swiss Cottage Underground station.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
About the Team
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service.
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