Customer Services Assistant Annual Salary: £28,000 plus annual bonus Location: Staines Job Type: Full-time Join a leading healthcare company based in Staines as a Customer Services Assistant. This role is ideal for an experienced individual who thrives in a busy and vibrant team environment. You will be instrumental in providing exceptional service to customers through various communication channels. Day-to-day of the role: Handle incoming calls from customers, providing timely and accurate responses to their inquiries. Interact with customers through email and live chat, ensuring all communication is clear and professional. Work collaboratively with team members to resolve customer issues and improve service delivery. Maintain a high level of professionalism and confidentiality at all times. Utilise various software systems to document customer interactions and track resolutions. Required Skills & Qualifications: Proven experience in a customer service role, preferably in the healthcare sector. Excellent communication skills, both verbal and written. Ability to work effectively both independently and as part of a team. Strong problem-solving skills and attention to detail. Experience with CRM systems and proficiency in Microsoft Office. Benefits: Competitive salary of £28,000 plus annual bonus. 25 days holiday. Flexible working hours (Monday to Friday, 8:00 AM - 4:00 PM or 9:00 AM - 5:00 PM). Private healthcare. Onsite parking. To apply for this Customer Services Assistant position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.