Description
Our work touches the lives of millions of people. We are dedicated to helping our clients deliver an excellent experience to the members of their pension schemes.
This is an exciting opportunity to join the Pensions Calculation Delivery Team in the heart of Service Delivery/ Admin Outsourcing GB as a Specialist and Technical Lead. The Technical Lead will be responsible for client management and delivery of all calculations and letters, reporting into the Senior Tech Lead, and working alongside the Calc Management team to ensure smooth, efficient, and quality delivery to internal and external stakeholders. You will be responsible for organising and facilitating the Calc ANA and DEV’s and SM’s delivering and maintaining our calculations for our clients.
This role offers challenges across a wide variety of projects and responsibilities. This includes the opportunity to influence the future direction of end-to-end automation, inspire stakeholders to achieve beyond expectations, and positively differentiate what we can provide compared to our competitors.
The Role
The role will suit an experienced team and people manager, who can manage the demands of senior stakeholders across the OGB business. The colleague will need to be from the pensions industry, ideally with a background in systems, and a deep understanding of project management methodology. A delivery expert who is seeking a career path which can utilise both strong technical pension or insurance/financial services skills (including a broad understanding of the difficulties of delivering end-to-end automation) and strong leadership skills, particularly the ability to inspire a team through projects/business change.
Key accountabilities include:
Function Responsibility
* Facilitate the delivery management for the Calc and Letter changes, improvements & client servicing work including scheme events
* Triaging new and inflight work, including managing prioritization
* Coordinating Discovery work and estimation including Calc Council
* Reviewing calc dependencies alongside other Leads including deployment options
* Incident Bridge Management of Calc work
* Input into the Strategic roadmap/tech approach
* Involvement in innovation and best practice work
* Planning and look ahead with resource allocation and management
* Representing Calc Delivery in major forums/senior stakeholder meetings
* Assist in Revenue identification and reporting for non-BCB projects
* Predict, plan and manage discovery, planning, maintenance and change work alongside the other Leads
Delivering key business objectives
* Build relationships with stakeholders to improve
* Participate in resource allocation to ensure the right level of support is provided to deliver on key business objectives.
* Act as a point of escalation to the function to resolve the most complex and non-standard issues.
* Work with the Scrum Masters and Project Managers for best practice within the Calc Delivery Function
Qualifications
The Requirements
* Very strong background in successful delivery, and ‘end to end vision’ to own delivery of the full client needs
* Background in UK occupational pensions or financial or insurance services
* In depth understanding of the calculation and letters function and ways of working
* Knowledge of and experience of working with DB calculations and technical/technology teams
* Experience of people management and the ability to inspire, influence and collaborate with others
* Skilled at working with stakeholders to drive decision points and resolutions
* Self-starter attitude and ability to work well within ambiguity
* Strong written and verbal communication skills
* Detail oriented, strong logical thinker, capable of making key judgements based on solid research and knowledge of the industry
* Strong ability to think through problems and implement solutions
* Demonstrated ability to multi-task and work on virtual teams
* Process driven with ability to modify approach
* Excellent time management and ability to meet deadlines
* Ability to work effectively as a self-sustaining contributor or as part of a broader team
* Experience establishing standards and procedures and advocate best practices
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