Customer Service Advisor/Treasury Client Advisor
£38,000 pa
Contract until Dec 31st 2024 - perm potential.
Chester (3:2 office:home)
We are currently recruiting for a Treasury Client Servicing Advisor/Customer Service Advisor to join our Chester team. Our EMEA Client Service Team works with a varied multi-national client base and you'll be responsible for navigating our cash management and treasury services on their behalf. You will establish yourself as a trusted advisor to your dedicated portfolio of clients, whilst liaising with internal teams and stakeholders. If you have a natural client first approach and a passion for delivering a market leading service, we will want to hear from you!
Responsibilities:
1. You will support clients with all aspects of their treasury movements, managing expectations with regular updates.
2. You will provide front line support, navigating all internal partnerships and activities throughout the enquiry.
3. You will form client relationships through regular verbal communication, understanding our client's business and priorities.
4. You will provide advice to clients through analysis, identifying operational efficiencies, repair reduction and self-service opportunities.
5. You will tailor your service approach according to client needs to influence positive 'client satisfaction' survey res...