Customer Service Advisor – onsite
£30,000
Nottingham, Bingham | Permanent
As a Customer Support Agent, your primary focus will be on providing exceptional customer experiences. Your responsibilities will include promptly addressing inquiries, resolving issues proactively, and ensuring customer satisfaction.
The business is focussed on B2B so you will be dealing with professional companies rather than the public.
There is lots of practical training and long-term career development in this company. If you are ambitious there is room to progress to management roles within a 2-year period.
Your role is crucial in maintaining positive customer relationships and upholding the reputation of the company through effective communication and problem-solving skills.
Key responsibilities include:
• Responding to customer queries and resolving issues.
• Managing customer orders, bookings
• Taking incoming phone calls
• Creating PO numbers for job orders
• Accurately amend customer orders and account information.
• Capture data from inquiries and record information via the CRM
• Work as part of a team to identify customer pain points and provide feedback to the relevant department.
• Build a relationship with customers
• Brand ambassador
Skills needed:
• Demonstrable ability to communicate effectively with different people, to be clear, articulate, and straightforward, but also warm and friendly, and solutions orientated
• Must have experience in customer service / phone based work
• Touch typing preferred, multitasking using phone and CRM at the same time
• Strong use of verbal and written English language – a lot of communication will be digital so good use of spelling and grammar
• Ability to listen, build rapport to and empathise with all kinds of different people.
• Passionate about working with animals and have an interest in animal health
Contact Charlotte Churm at Prescient Group
If you meet the criteria above, send us your CV. We receive many applications so if you do not hear back within 7 days consider your application unsuccessful this time. We will keep a copy of your details on file for future vacancies.
The Prescient Group will be managing your application by the GDPR and Data Protection Act 2018. If your application is successful, we will contact you and manage your data according to the guidelines of GDPR