We have an exciting new opportunity to join our team as a Service Delivery Manager. This is a new role that will directly contribute to the levels of service we offer our clients and customers. You will be working across an area of the country covering up to 4 depots, taking ownership of the compliance and governance relationship between the company and its sub-contracted delivery partners, including ensuring they are trained to our high standards of service.
Key Responsibilities
* New sub-contractor vetting
* Conduct training of new sub-contractors including onsite/offsite
* Onboarding subcontractors with all necessary documents including training sign-offs
* Manage and control contractor compliance including contractual, insurance, DBS, and right to work
* Develop new training material in line with new products/clients
* Manage training timetable
* Work with key stakeholders to develop new onboarding training material
* Collaborate with the National Contract Manager in developing new sub-contractor audit documents
* Work with the National Contract Manager and key stakeholders in developing a performance reporting document which includes claims, inquiries, and delivery performance
* Build and maintain strong relationships with the depot, namely the Depot Manager, and key stakeholders across the organization through effective communication skills resulting in understanding of requirements and performance of our sub-contractor network
* Cost leadership and driving financial control through cost control of uplift payment, authorizing/rejecting payment requests from our sub-contractors
* Monthly/weekly meetings with our sub-contractors which include performance, claims, and documentation audits
Skills and Experience
* Previous experience of coaching, supporting, and motivating colleagues
* Confident in the ability to deliver training to groups at high standards
* Problem-solving, attention to detail, and analytical thinking
* Proficiency in Microsoft Excel, Word, and PowerPoint
* Comfortable working in a fast-paced environment
* Experience collaborating across different departments
* Experience in handling multi-site operations
* Strong attention to detail and accuracy
* Driven to meet deadlines and complete tasks thoroughly
* Ability to coordinate between departments
If you're interested in joining us, apply today and our recruitment team will be in touch.
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