What is the point of this role?
The successful candidate will fill a key role supporting ANS infrastructure. They will be responsible for ensuring service availability of critical components that make up ANS platforms. This includes working with the wider infrastructure team to keep the environment up to date via patching schedules and firmware upgrades and liaising with vendors across the stack to ensure interoperability and support.
The successful candidate would be expected to act as an escalation point both internally within the infrastructure team and for other technical teams, providing expertise in {Insert relevant technologies} and working closely with the Team Leaders and Architects to implement our product roadmap and continual improvement program.
What will I be doing?
* Monitor, diagnose and resolve problems within the ANS infrastructure.
* Identify and resolve performance issues proactively.
* Be an escalation point for team members and the support teams offering technical expertise in virtualization, compute hardware, and storage.
* Work with other technical teams to provide industry-leading support to our customers.
* Responsible for capacity management and platform growth.
* Create high-quality documentation.
* Proactively identify areas of improvement in the platform.
* Maintain good interdepartmental relationships with other technical and commercial teams through regular interaction and collaboration.
* Mentor and train other team members.
* Effectively deliver project milestones.
* Generate Low Level Design (LLD) from High Level Design (HLD).
* Ensure our infrastructure is up to date by planning and performing patching and firmware upgrades.
* Work with vendors to raise escalations and troubleshoot issues.
* Produce and maintain high-quality technical documentation.
* Out-of-hours work on core systems.
* Act as an escalation point for engineers within the team.
* Lead small and medium project implementations, working on large-scale projects.
* Deliver work within ANS change control, CAB, and incident management.
* Plan, prepare, and deliver for upcoming maintenance works.
* Lead and design small and medium scale Proof of Concept (PoC) projects.
* Collaborate with product teams.
What will I bring to the role?
* Previous experience as an infrastructure engineer working in a large-scale enterprise or multi-tenant environment.
* Experience with VMware 7.0+ (Experience with hosting provider specific technologies like Auto deploy or VVOLs is a bonus).
* Operational experience of NSX 3.0+.
* Scripting abilities in PowerShell and PowerCLI.
* Experience with Cisco UCS or other enterprise blade systems.
* Experience with Storage Technologies (HPE 3PAR, Nimble, Dell Compellent).
* Experience with FC storage networking.
* Experience with infrastructure monitoring platforms.
* Proven technical ability and troubleshooting skills.
* Experience leading large scale projects is desirable.
* Ability to produce and maintain Low Level Design Documentation.
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