Job title: Account Manager (Manufacturing)
Location: Burton upon Trent
Employment type: permanent
Hadfield Services Limited is looking for a proactive and dedicated Account Manager to join our team in Burton on Trent. In this role, you will serve as the primary point of contact between our manufacturing site and key customers. This role ensures smooth communication, timely updates, and seamless coordination between our internal teams and customers. You’ll be instrumental in building strong relationships, managing customer expectations, and supporting the timely and efficient progress of projects.
Key Responsibilities
* Primary Contact for Customers: Serve as the main liaison between the manufacturing site and assigned key customer(s), providing consistent updates, addressing inquiries, and managing expectations effectively.
* Project Updates and Communication: Regularly communicate with the manufacturing team to relay updates from the customer, including changes in design, specifications, or delivery timelines. Keep customers informed of project status, adjustments, and potential delays.
* Quote Generation and Timeline Management: Collaborate with the manufacturing team to gather input for quote generation, ensuring customer requirements are accurately captured. Oversee timelines to ensure deadlines are achievable and clearly communicated.
* Project Management System Maintenance: Utilize and maintain the project management system to docum...