This role is to work on a contract basis for a Banking organisation as a Payments Analyst, addressing payment queries related to BACS, Cheques, and incorrect payments for customers.
Key Responsibilities:
1. Join our Payment Operations Team as a Domestic Payments Specialist covering teams including Cheques, BACS, Faster Payments, and Credit Payment Recoveries.
2. Ensure that payments and tasks are completed correctly and efficiently, providing the best possible service to our customers.
3. Execute processes and controls, perform oversight, and work in partnership with our strategic outsourcing partner (Genpact) and internal stakeholders to provide specialist support, ensuring adherence to industry, contractual, and compliance frameworks and standards.
4. Maintain a good level of payments knowledge; Domestic Payment knowledge is desirable.
5. Demonstrate flexibility and a willingness to learn.
6. Exhibit exceptional collaboration skills and the ability to work effectively in a team.
7. Identify patterns and trends in data sets.
8. Proactively manage workloads across various systems and input channels, supporting colleagues in achieving SLAs.
9. Stay updated with changing technology and scheme rules, refreshing skills accordingly.
10. Possess knowledge of Microsoft Office Suite.
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