Temporary Performance & Support Officer/Admin – Resources
Job Ref: Cheshire W 5254737
Pay Rate: £13.47 per hour PAYE
Hours per week: 37 Monday – Friday, 8.30am to 5pm
Role Length: This opening assignment is for 2-3 months
City: Chester, Cheshire
Enhanced DBS disclosure required for this role
Hybrid working
The purpose of the role is to provide a high-quality performance and support service that supports services within and across thematic areas in the Early Help and Prevention (EHP).
Key Responsibilities:
1. Undertake performance analysis to interpret complex information from a range of sources, providing up to date management information, performance measure progress and statistical forecasts to address current and future business requirements for the service.
2. Identify and implement improvements for business information gathering processes that enable the production of data that meets the requirements of the service function, including statutory returns, inspections and audits.
3. Produce accurate, timely reports that provide analysis and commentary regarding performance across the service area, that support the business to understand their results and inform actions to optimize performance.
4. Support business planning and reporting processes to assess and monitor key performance measures linked to strategy, including risk analysis, developing action plans and trackers.
5. Represent EHP at internal and external meetings to share information/good practice in relation to performance of the district/thematic area.
6. Support the coordination of responses to complaints, MP enquiries, FOI requests for across the service area.
7. Carry out financial monitoring and processes on behalf of EHP through use of the authority’s financial, administrative information systems and databases. This includes raising and processing invoices, purchasing services and supplies, monitoring budgets and forecasting expenditure in order to allow for clear and accurate reporting to EHP management team.
8. Undertake a range of administrative activities across the EHP Senior Managers responsibilities, including organising and coordinating meetings/training, minute taking, the production and distribution of documents, correspondence and handling and processing sensitive data and information.
9. Provide the first point of contact for routine and non-routine enquiries from service users, members of the public, partners and staff, ensuring that enquiries are dealt/appropriately escalated to a more senior member of staff, within an efficient and timely fashion.
10. Prepare for and participate in 1-1s, and training to ensure ongoing professional development.
11. Current awareness of and compliance with statutory requirements, CWaC policies, inter-agency protocols, equality and diversity and other regulations and procedures to ensure statutory and departmental requirements are met, including Supporting Families programme, Domestic Violence and Abuse Act, and Ofsted inspections.
Qualifications:
1. 5 GCSE’s or equivalent including English and Maths.
2. NVQ Level 3 in Business Administration or Finance and/or a relevant BTEC National Certificate (Essential) or equivalent experience in a performance support setting.
3. Information Technology Qualification such as ECDL (Desirable).
Skills & Experience:
1. Minimum of 12 months recent experience in a similar role or context and ideally within a public sector organisation.
2. Proven experience of performance analysis and service improvement delivery.
3. Proven experience of providing a wide range of administrative and business functions to a team.
4. Experience of working to and meeting deadlines within a team environment.
5. Experience of Business Objects/Reporting Services.
6. Experience of working with and building relationships with partner agencies.
7. Ability to operate within work procedures to complete high quality business and administrative functions, including minutes and servicing meetings.
8. Experience of investigation of variances in performance data to support customer objectives.
9. Experience of providing excellent and consistent weekly and monthly performance data, analysis and trends in a meaningful way.
10. Sound working knowledge of financial practices and procedures within the public sector.
11. Strong IT skills including Microsoft packages or equivalent (e.g. G Suite, Adobe Pro).
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