Performance Manager
Location: Chatham/Bradford/Petersfield
Working Pattern: Our working style is hybrid, but we recognise the importance of collaborative working with our colleagues often 1 to 3 days per week in one of our offices.
Benefits: Discretionary annual bonus, 25 days holiday up to 30 days (depending on service), pension scheme with matched company contributions up to 10%, 2 paid days to ‘give back’, enhanced maternity pay (once successfully passing probation), 4 weeks paid paternity, LinkedIn Learning for all, Snoop Premium, Private Medical Insurance.
Don’t hesitate to apply for a role even if you don’t meet all the criteria; your unique strengths and eagerness to learn can be just as valuable.
You and Your Team:
As a Performance Manager, you will report into the Head of Customer Operations Performance. The Performance Manager is accountable for designing and delivering the high-level evaluation and commercial performance monitoring for COO. This includes key Customer Operations performance monitoring, the development and articulation of business performance to Executive Stakeholders in COO and Commercial areas.
Responsible for leading and developing the delivery of high-quality performance reporting, executive and department level performance storyboards, and driving performance optimisation across Customer Operations.
The role holder will also support the Customer Operations Director and the Heads of Department, leading where required, with the initiation and oversight of Customer Operations transformation programmes and tracking business cases.
In your day to day as a Performance Manager, you will:
* Represent and deputise for the Head of Customer Operations Performance to drive oversight and manage performance within Customer Operations, steering a range of senior sponsors.
* Work with the Customer Operations Director and Heads of Department to ensure that all key business performance measures are tracked, with deviations understood and clear recovery plans in place.
* Partner with Heads of Department to develop executive and department-level business performance dashboards and reporting packs that provide professional performance monitoring and storyboards for executive stakeholders.
* Analyse and report on key Collections portfolio performance drivers for all product lines, using multiple and varied sources of data and insight from within COO and externally.
* Lead the design, development, and ongoing programme management of critical initiatives to drive performance transformation across Customer Operations, tracking the benefits of these programmes – specifically own and maintain the Debt Sale recoveries commercial value assessment and aligning to overall impairment assumptions.
* Design and manage Customer Operations senior leadership team reporting cadence, routine, and governance frameworks.
What will make you stand out?
* Experience of leading specialist resources in a matrix model.
* Significant demonstrable proficiency for strategic performance reporting and business optimisation.
* Experience of working in a complex function, in a regulated environment.
* Evidence of developing executive reporting, performance monitoring, or board papers.
* Expert proficiency in MS Word and PowerPoint, and the presentation of complex information in a succinct and effective manner to an Executive audience.
* Highly analytical, able to work with both low levels of detail and a ‘big picture’ organisation-wide perspective and think critically.
The interview process:
TBC. Our average process takes up to 4 weeks, but we will always work around your availability. You will have the chance to speak to our recruitment team throughout the process.
As this role involves working within a regulated environment, any offer will be subject to satisfactory background checks including criminal record check, credit check, fraud check, and employment references.
Your working life: If you prefer to work part-time, we'll make this happen whenever we can - whether this is to help you meet other commitments or strike a great work-life balance. A fear of losing your current working flexibility shouldn't hinder you from applying for new opportunities, which is why we aim to match your existing flexible working arrangements where possible.
Why work for us?
We’re Vanquis Banking Group plc, an FTSE All Share company and a leading specialist bank, established in 1880. We lend responsibly, providing tailored products and services to 1.75 million UK customers through Vanquis, Moneybarn, and Snoop. Our purpose is simple: to deliver caring banking so our customers can make the most of life’s opportunities.
At Vanquis Banking Group, we believe in looking after our colleagues, so we do our best to create a rewarding, engaging, and supportive work environment across our various divisions.
We let our colleagues know we appreciate their hard work by offering competitive salaries, benefits, and a Group-wide recognition scheme. All colleagues are eligible to join a pension scheme, and, after six months’ service, you can join our 'Buy as you Earn' schemes.
We offer a range of training and development opportunities to help each of our colleagues maximise their potential, whatever their role. From your first day working with us, we’ll help you settle into your new role and are happy to talk to you about your career aspirations.
Equal Opportunity Statement
Here at Vanquis Banking Group, we embrace everyone’s unique strengths and identities to be themselves at work. Regardless of how you identify yourself, your sexual orientation, marital or civil partner status, race, colour, nationality, ethnic or national background, faith, disability, or age – your experiences and background help enrich our teams, and most importantly help support our customers in the best way possible. At the end of the day, it's our people that help us to fulfil the reason why we’re here in the first place: to help put people on a path to a better everyday life.
If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available to help. You can contact us at Talent.Acquisition@vanquis.com
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