The following are the core responsibilities of the Care Navigator. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
1. Deal with all general enquiries
2. Provide an effective and efficient reception service to patients and all other visitors to the practice.
3. Maintaining and monitoring the practice appointment system
4. Process personal, telephone and e-requests for appointments
5. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
6. Signpost patients to the correct service
7. Initiating contact with and responding to requests from patients, team members and external agencies
8. Data entry of patient registrations and relevant patient information as required
9. Input data into the patients healthcare records as necessary
10. Ensuring all letters, reports, results etc are scanned and filed promptly, ensuring that all recent correspondence is available when patients are seen.
11. Creating clinical referrals to the District Nurse team, Community Matron and Secondary Care via the e-referral system
12. Manage all queries as necessary in an efficient manner
13. Carry out system searches as requested
14. Summarise new patient medical records
15. Process patient deductions via the PCSE portal
16. Maintain a clean, tidy, effective working area at all times
17. Monitor and maintain the reception area and notice boards
18. Support all clinical staff with general tasks as requested
19. Requesting patient investigations via the ICE system.
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