Support the Deputy General Manager in developing service development plans to align national direction/strategies and local priorities, considering the necessary changes in current practice and resourcing implications. Identify areas of service improvement and opportunities. Lead the infrastructure which measures performance within the service / directorate (including RTT reports, waiting lists, discharge summary completion, outpatient new to follow up ratios, diagnostic treatment status, length of stay) Ensure data validation is completed to achieve required national and local RTT targets and milestones. Work across the division to ensure that the emergency access standards are consistently met for all patients. Communicate clearly and effectively with staff to ensure they are kept up to date with divisional business plans and operational requirements. To manage administration and support staff employed within service / directorate. Manage timely and effective recruitment and retention of staff in conjunction with the Human Resources department. For a full comprehensive list of main responsibilities and duties, please kindly refer to job description and personal specification attached.