Remote SaaS Customer Support Technical Engineer UK
Salary: 50,000 - 50,000 GBP per year
At Recruitment Revolution, we are looking for a Support Engineer!
Our tech stack:
Azure, C#, Cloud, Support, JavaScript, Network, Python, React, SQL, Salesforce
Requirements:
We are seeking individuals with at least 3 years of experience in a technical support or similar role, preferably within a B2B SaaS or technology environment. Strong problem-solving skills and the ability to analyze complex technical issues are essential. Proficiency in programming or scripting languages such as Python or JavaScript for debugging and automation, as well as experience with databases (e.g., SQL) and APIs is required. Familiarity with Azure and networking fundamentals is also important. Excellent written and verbal communication skills are necessary to convey technical concepts to non-technical users. We value a strong customer service orientation and the ability to work effectively under pressure. The ability to work both independently and collaboratively in a team-oriented environment is crucial.
Desirable skills include experience with support tools and platforms (e.g., HubSpot, Halo, Salesforce) and previous experience working with cross-functional teams, including engineering and product development.
Your responsibilities are:
As a Customer Support Technical Engineer, you will focus on diagnosing and resolving complex technical issues related to our SaaS product, including software bugs, integration issues, and system errors. You will perform root cause analysis and collaborate with engineering teams to develop solutions, while also communicating with customers via support channels to help resolve their issues. Delivering exceptional customer service demonstrates professionalism and empathy.
You will develop a deep understanding of our product architecture, features, and functionalities while staying updated on product changes, new features, and industry trends. Working closely with engineering and product teams, you will provide insights into customer issues and feedback, liaise with Tier 1 and Tier 2 support teams for guidance on complex cases, and create and maintain technical documentation, knowledge base articles, and support resources. You will document solutions and best practices for future reference and training and identify opportunities for process improvements, contributing to the development and implementation of support strategies and initiatives.
Category: Support Developer / Engineer
Location: Commercial Street, Leeds, United Kingdom
Salary: 50,000 - 50,000 GBP per year
Benefits & perks that we offer:
We offer a competitive package that includes life assurance, a pension plan, a holiday purchase scheme, volunteering days, and contributions toward professional qualifications, among other benefits.
Recruitment Revolution - More about us and the role:
We pride ourselves on being the UK's leading provider of award-winning HR technology, consulting, and advisory services. Our mission is to build a positive culture where employees can excel, driving business success. By simplifying the HR experience through our cutting-edge cloud technology, data insight, and expert guidance, we empower our clients to engage their people and improve efficiency.
Our award-winning employee relations case management system, Empower, transforms how HR leaders and line managers manage people matters. Supporting our technology is a commitment to deliver exceptional customer experiences—something that our clients, including well-known names like Currys, Virgin Atlantic, and Sainsbury’s, have come to expect.
If this opportunity sounds like a match, we encourage you to apply for a fast-track route to join our leadership team. Here at our company, we’re not just about technology; we live and breathe HR, and we’re excited to welcome likeminded individuals to our team.
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