Events and Operations Manager Chester House
The Events Manager will play a key leadership role in shaping and delivering an outstanding visitor experience at Chester House Estate. This role is pivotal in ensuring the seamless operation of events and visitor services, driving income generation and overseeing the strategic growth of our events programme.
Key responsibilities include:
* Leadership & Team Management – Leading and line managing the visitor services team, including the Events Venue Officer and casual Events Visitor Experience Assistants, to ensure the highest standard of service and engagement for all visitors.
* Business Development & Operations – Playing a key role in the development and enhancement of business operations and new income opportunities to maximise revenue and increase footfall.
* Strategic Event Growth – Expanding and diversifying our event offerings to attract a broader audience, enhance the visitor experience and create sustainable revenue streams for the estate.
* Financial Responsibility – Meeting delegated income targets set by the General Manager, ensuring efficient budget management through a balance of income generation and expenditure control.
* Duty Management & Leadership – Acting as a key member of the Chester House Leadership Team, providing operational support across the estate and serving as Duty Manager when required for the General Manager.
* Visitor Experience & Site Engagement – Ensuring that all events and visitor services align with the estate’s mission, offering engaging, accessible and high-quality experiences that showcase the history, heritage, and community value of Chester House Estate.
What will you be doing?
* Deliver Outstanding Visitor Experiences – Organise and execute engaging visitor activities that bring Chester House Estate to life in new and innovative ways. Create immersive and interactive experiences that encourage repeat visits and enhance customer satisfaction.
* Develop and Enhance Major Visitor Events – Lead the development of main visitor events, ensuring they meet high standards of customer care, accessibility and engagement. Ensure all visitor areas are well-presented and maintained to provide a welcoming and memorable experience.
* Monitor and Analyse Visitor Feedback – Oversee and analyse Visitor Surveys, providing data-driven insights and actionable recommendations to the General Manager to continuously improve the visitor experience.
* Support Educational and Heritage Programmes – Collaborate with other managers to deliver educational activities, guided tours, and heritage talks for external groups, ensuring that Chester House Estate's history and cultural significance are effectively communicated.
* Financial Oversight and Resource Management – Monitor income targets and expenditure, ensuring efficient financial control over visitor services and events. Manage allocated resources, casual/seasonal staffing and budgets to ensure profitability and sustainability while complying with financial procedures.
* Drive Innovation and Business Growth – Identify and develop new business opportunities to increase income and innovation. Leverage customer feedback and team ideas to enhance event offerings, expand visitor demographics, and create new revenue streams. Provide hands-on support to colleagues in developing their business areas.
* Lead and Support a Strong Team Culture – Provide clear leadership, direction, and motivation to staff and volunteers. Maintain effective communication and ensure all team members are properly trained, supervised, and supported. Manage staff rotas and workforce planning in line with budgeted wage allocations.
* Enhance Customer Engagement and Digital Presence – Handle visitor enquiries, correspondence, and complaints in a timely and professional manner. Work closely with the marketing and social media team to amplify Chester House Estate’s events presence through PR, content strategies, and digital storytelling.
* Ensure Site Security and Safety – Working with our Compliance Manager, conduct Daily Duty Manager inspections, ensuring full site security during opening and closing, and maintaining a safe and secure environment for visitors, staff, and volunteers.
* Uphold Health & Safety Standards – Adhere to all Health & Safety and statutory regulations, ensuring compliance with site-specific safety checklists, risk assessments and emergency procedures to maintain a safe and enjoyable experience for all.
This job description reflects the major tasks to be carried out by the post holder and identifies a level of responsibility at which they will be required to work. In the interests of effective working, the major tasks may be reviewed from time to time to reflect changing needs and circumstances. Such reviews and any consequential changes will be carried out in consultation with the post holder.
About you
You are a passionate and experienced events professional with a proven track record in curating and delivering high-quality public events. With a strong background in event planning, visitor experience and business development, you thrive in fast-paced environments where creativity and strategic thinking are key. Your ability to manage large-scale events while ensuring exceptional customer service sets you apart, making you an invaluable asset to the Chester House Estate team.
A natural leader, you have experience managing teams, collaborating with diverse stakeholders and driving commercial growth. Your skills in marketing, financial management and operational oversight enable you to create innovative and engaging experiences that attract visitors and generate revenue. Adaptable and resourceful, you are confident in making decisions, handling challenges and ensuring that all events run seamlessly.
Above all, you are motivated by a passion for culture, heritage and community engagement. You understand the importance of creating inclusive, memorable experiences that celebrate history while driving the future success of a heritage destination.
Why choose us?
We offer a vibrant working environment with:
* a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
* lots of opportunities to develop your skills, knowledge and potential in a large unitary council
* generous leave entitlement (28days, rising to 33days) and bank holidays, plus the option to buy up to an extra 10 days
* hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.
We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.
Events and Operations Manager Chester House
* Salary Frequency Annual
* Job Reference Ref/65895/6196
* Contract Type Full Time
* Closing Date 19 April, 2025
* Job Category Culture and Leisure
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